Sr. Hyperion Engineer

hace 1 semana

Heredia, Costa Rica Moody's A tiempo completo

Provide a superior customer experience in all interactions with stakeholders.
- Resolve assigned tickets within SLA deadlines.
- Provide documented root cause analysis and properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now and Jira.
- Facilitate discussion with stakeholders, development, 3rd party teams, while handling high priority cases.
- Coordinate with Moodys Delivery Leads to setup monthly governance meetings with the business sponsors to develop a plan for continuous service improvement
- Prioritize production incidents, requests, and problems appropriately, to maximize the output of the Production Support team and minimize service disruption.
- Identify long term trends, prioritize RCA queues and work with Business Systems Management team to prioritize development effort for periodic releases.
- Act as a first point of escalation and provide up-to-date status to all stakeholders including senior management on incidents and requests across Salesforce Applications.
- Collaborate with the Production Support team to establish best practices and improve performance.
- Oversight of ITSM toolset ensuring SLAs on incidents, requests and problem records are met and their details are accurate.
- Weekend Duty manager role as part of a global rotation, act as point of escalation for major incidents.
- This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
- Meet individual and team goals and service levels.
- Document and maintain procedures.
- Actively lead team meetings and discussions.
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- 5 + years of experience in Software Development and support role within the financial sector.
- Technical Experience with Oracle Enterprise Performance Management 11.2, Essbase Calc manager, MAXL, DRM and SmartView.
- Strong knowledge of Microsoft SSRS, SSIS, data warehouse, multiple database platforms, and ETL expertise.
- Proficient in SQL and PL/SQL Query writing skills, understanding of SQL Databases (Microsoft SQL) and No SQL database.
- strong familiarity with systems automation principles with intermediate hands-on experience with scripting technologies (Python, VBA, Perl, PowerShell, VBS, etc.).
- Sound knowledge on different software workload automation and monitoring tools like (BMC Remedy, Control M, Tivoli Workload Scheduler, Nagios and Splunk).
- Experience with data quality tools and methods (such as data profiling, validation, cleansing, etc., via SQL/SOQL).
- Data reconciliation processes knowledge is a plus.
- ITIL v3 Foundation certification preferred.
- Business process knowledge and work experience with ERP / Cloud systems within SAP, HCM, Finance and CRM domains.
- Business Analysis experience is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and meet deadlines.
- Highly organized and detail oriented with strong analytical skills and comfortable with Agile deliverability methodology.
- Ability to remain flexible and manage competing priorities under demanding deadlines.
- Strong interpersonal and teamwork skills, as well as excellent oral and written communication skills.
- Ability to summarize and report on complex data in a concise manner and ability to identify trends and ensure consistency.
- Strong technical skills required to create and maintain analysis and reporting (e.g., Excel, PowerPoint, etc.).
- Strong sense of ownership of the work product.
- This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.

Technology Services Group - EBS Operations

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

  • Hyperion Engineer

    hace 1 semana

    Heredia, Costa Rica Moody's A tiempo completo

    Provide a superior customer experience in all interactions with stakeholders. - Resolve assigned tickets within SLA deadlines. - Provide documented root cause analysis and properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now and Jira. - Facilitate discussion with...

  • Sr DevOps Engineer/ Cloud

    hace 4 semanas

    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr DevOps Engineer/ Cloud (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Sr DevOps Engineer/ Cloud, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelors in Computer Science or equivalent work experience - 4-6 years of experience - Advanced Linux yum/dnf RedHat rpm package manager hands-on experience with solving...

  • Sr. QA Engineer

    hace 3 semanas

    Heredia, Costa Rica Moody's A tiempo completo

    The Senior QA Engineer - Salesforce require the competencies of a Sr. QA Engineer in understanding the business requirements and that the developed products meet the design specifications, a Technical QA engineer in creating the test strategy by understanding how technology has been used to address the business use cases, a Automation QA Engineer to...

  • Sr Software Engineer .NET/azure

    hace 2 meses

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **Sr Software Engineer.Net/Azure**: - Aug 29, 2023- Location: Heredia, CR, 40101- Working place: Remote- GFT Technologies SE**About Us and the Role**: Founded in 1987, GFT today has more than 10,000 experts around the world and is present in more than 15 markets to ensure customer proximity. With new operations from Asia to America, we continue on the path...

  • Sr Software Engineer .Net/Azure

    hace 3 meses

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Job Description: About the role:   At this role you will be a Sr. Software Engineer (.NET/Azure) who write code, participate in code reviews, evaluate SAST findings, and collaborate closely with other members of the larger Employer Services organization, to deliver high-quality software solutions to our clients and...

  • Sr Software Engineer .Net/Azure

    hace 3 meses

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Job Description: About the role:   At this role you will be a Sr. Software Engineer (.NET/Azure) who write code, participate in code reviews, evaluate SAST findings, and collaborate closely with other members of the larger Employer Services organization, to deliver high-quality software solutions to our clients and partners. The Sr. Software...

  • Sr Software Engineer .Net/Azure

    hace 4 semanas

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Job Description: About the role:   At this role you will be a Sr. Software Engineer (.NET/Azure) who write code, participate in code reviews, evaluate SAST findings, and collaborate closely with other members of the larger Employer Services organization, to deliver high-quality software solutions to our clients and partners. The Sr. Software...

  • Sr. Data Management Engineer

    hace 3 semanas

    Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...

  • Sr. Data Management Engineer

    hace 7 días

    Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...

  • Engineer, Sr R&d

    hace 1 semana

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Engineer, Sr R&D**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Location(s)**: N/A; Ireland-Cork **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...

  • Sr. Technical Support Engineer I

    hace 7 días

    Heredia, Costa Rica Smarsh A tiempo completo

    Smarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers. **What will you do?**: - Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree...

  • Software Engineer

    hace 4 semanas

    Heredia, Costa Rica GFT Technologies A tiempo completo

    **Software Engineer (Net/Azure)**: **Software Engineer (Net/Azure)**: - Custom Field 1: IT- Custom Field 3: IT- Country/Region: CR- Date: Nov 21, 2023- Location: Heredia, CR, 40101- Working place: Remote**About the role**: At this role you will be a Sr. Software Engineer (.NET/Azure) who write code, participate in code reviews, evaluate SAST findings, and...

  • Sr. Software Engineer for Cloudphysics Data Platform

    hace 5 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Sr. Software Engineer for CloudPhysics Data Platform This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. HPE Storage fosters ONE inclusive storage culture to accelerate innovation. It brings together the best of converged and hyperconverged architectures on a flexible platform with independent scaling...

  • Sr. Technical Support Engineer I

    hace 1 mes

    Heredia, Costa Rica Smarsh A tiempo completo

    Smarsh seeks a Sr. Technical Support Engineer to provide high touch support to our biggest and best customers. What will you do? Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree of...

  • Sr. Technical Support Engineer I

    hace 4 semanas

    Heredia, Costa Rica Smarsh A tiempo completo

    Smarsh seeks a Sr. Technical Support Engineer to provide high touch support to our biggest and best customers. What will you do? Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree of...

  • Engineer Sr, Process

    hace 3 semanas

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Onsite**Onsite Location(s)**:Heredia, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and...

  • Sr. Software Engineer for Cloudphysics Data Platform

    hace 2 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Sr. Software Engineer for CloudPhysics Data Platform This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: HPE Storage fosters ONE inclusive storage culture to accelerate innovation. It brings together the best of converged and hyperconverged architectures on a flexible platform with...

  • Software Engineer

    hace 2 meses

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Job Description: About the role:   At this role you will be a Sr. Software Engineer (.NET/Azure) who write code, participate in code reviews, evaluate SAST findings, and collaborate closely with other members of the larger Employer Services organization, to deliver high-quality software solutions to our clients and...

  • Software Engineer

    hace 4 semanas

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: At this role you will be a Sr. Software Engineer (.NET/Azure) who write code, participate in code reviews, evaluate SAST findings, and collaborate closely with other members of the larger Employer Services organization, to deliver high-quality software solutions to our clients and partners. The Sr. Software Engineer (.NET/Azure) will also...

  • Software Engineer

    hace 4 semanas

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Job Description: About the role:   At this role you will be a Sr. Software Engineer (.NET/Azure) who write code, participate in code reviews, evaluate SAST findings, and collaborate closely with other members of the larger Employer Services organization, to deliver high-quality software solutions to our clients and...