Business Analyst

hace 7 días

Heredia, Costa Rica Object Technology Solution A tiempo completo

**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst.

BUSINESS ANALYST (REMOTE)

MAJOR RESPONSIBILITES:

- Efficient preparation and processing of ELA Quotations in collaboration with Sales Account Managers or Deal Management team, with specific focus on:

- Tracking and maintenance of Enterprise License Agreements (ELAs) in support of quote creation and delivery
- Identification of Entitlement Account number(s) for inclusion in the creation element of an ELA
- Reconciliation of completed Installed Base (IB) report to Customer Records.
- Liaison with various internal teams to ensure efficient processing and approval of quotes.
- Analysis & identification of potential Installed Base mismatches
- Participation on Corporate and local projects as necessary
- Deal Operations query management
- Delivery of requests volumes within the established time and quality, as defined in the Service Level Agreements (SLAs)
- Escalation and remediation of data challenges with data integrity teams that impact the quoting process.
- Inquiry and ticket management resolution based on sales operations, sales, DMT, or channel service requests.
- Availability to work extended shift during quarter end period
- Manage special requests which require additional expertise, time, and attention.
- Collaborates and engages closely and focused on day-to-day operations and E2E deal management support.
- Builds and manages relationships with immediate business stakeholders/internal customers of our operations.
- Works closely with the rest of the global team members supporting the IB Advisory processes to look at best practices, operational excellence, and process standardization.
- Should have an excellent understanding of the process and identifies and proposes process efficiency ideas and solutions to problems/opportunities.

SKILLS AND ABILITIES REQUIRED:

- Should have exhibited accountability, ownership and decision making capabilities
- Strong database and MS - office skills. Ability to learn systems quickly with little or no guidance
- Good communication skills, organizational abilities, tasks prioritization and proven attention to detail
- Demonstrated ability to work effectively with cross-departmental teams
- Strong work ethic and sense of responsibility
- Willingness to work flexible hours and remote working (on a requirement basis)
- Strong Listening & interpretation skills
- Problem solving skills
- Details-oriented & data analysis skills
- Ability to multi task and prioritize among business priorities
- Ability to articulate & clarity in thoughts
- Positive attitude & true team player

Preferred Skills:

- Experience in Oracle 11i/SAP/SFDC, Order processing, service contract renewals processing, distribution, and invoice process.

Professional Growth and Development:

- Develops professional skills necessary for completion of assigned tasks
- Learns and uses new skills and knowledge generated by rapidly changing information technology

Relations with other positions:

- Reports directly to Supervisor, ELA IB Team

QUALIFICATIONS AND EXPERIENCE
- Bachelors degree is preferred, and/or 2-3+ years of industry experience in an operational environment
- Experience on task prioritization, workload and escalation management
- Experience with and feeling comfortable working across global teams

About us

Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.

Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...

Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.

Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.

**Job Type**: Contract

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