QA Agent
hace 6 días
Perfil principal:
- Medir el rendimiento de los agentes según los objetivos definidos.
- Monitorear y auditar las llamadas, registro de tickets y otros canales de comunicación identificados.
- Documentar la información recopilada del proceso de monitoreo.
- Asegúrese de que el líder del proyecto proporcione comentarios oportunos al agente de la mesa de servicio.
- Documentar los compromisos del agente del Service Desk orientados a mejorar la interacción.
Deseable:
- Conocimientos en el marco ITIL
- Obtenga reconocimiento sobre la Metodología ITIS
- Coordinar proyecto GB
- Entiende la Metodología Six Sigma, incluidos los marcos de auditoría interna para proponer soluciones relacionadas con esas áreas.
- Ingles
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