Contributor Relations Analyst

Refinitiv CR is looking for Contributor Relations Analyst

Role Purpose:
The Contributor Relations Analyst will have two primary mandates:
1. Partnership with and support of the region's Contributor Relationship Managers to aid in the onboarding of new real time data contributions

2. Expert-level support of LSEG's existing content contributors.

The Contributor Relations Analyst will be responsible for supporting the Contributor Relations Managers in the maintenance of relationships with multi-level contacts across real time contributed data pricing, including the onboarding and support of financial institutions in providing data contributions to LSEG's platform. Day-to-day workflow will include customer service for multiple data contributors, acting as a liaison with various internal operations teams, and other supportive activities as necessary.

This particular role will have a focus on the support and expansion of the US Structured Note Broker Quote Service which, in addition to the description above, will include:

- Gap analysis and coverage request reviews
- Price Challenges
- Direct collaboration with contributors to source contributions, check pricing, and resolve publishing issues

**Responsibilities**:

- Assist in the onboarding of new contributed data to expand the contributor base of real time data
- Provide reactive customer support to existing contributors
- Work with our Contributor Operations team in response to customer questions regarding pricing levels and data classification
- Participation in global projects focused on the improvement of our contributed data records and coverage

Technical / Professional Skills & Competencies
- Effectively communicate both internally & externally.
- Proficiency in speaking and writing English is required.
- Should be able to work under pressure.
- There would be a need to over-stretch during the busy season to manage volumes.
- Solid understanding of Financial Markets Analytical and detail-oriented.
- Basic computer knowledge is mandatory, such as Microsoft Office.
- Has solid knowledge of dataset, product and data flow.

Relationships: Internal / External
- Analysts need to liaise very closely with team members, Quality Analyst and other senior members within organization.
- Works closely with helpdesk associates to answer queries and may communicate directly with customers.
- Build relationships with sources and third party data providers.
- Works with project team members.

Professional Experience
- Advanced knowledge around data process, database and products.
- External customer experience is preferred.
- Experience in working on projects and presentation skills are needed.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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