IT Saas Engineering Chapter Lead
hace 4 días
**WHAT YOU'LL DO**:
To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.
To execute this transformation, we need people who take the lead in defining standards and guardrails of working and developing expertise within the chapter. Chapter Leads will optimize the deployment of Chapter members across Squads and line-manage Chapter members to guide and develop of their skills and expertise
The Digital Collaboration Tribe covers the following main content areas:
- Meeting Experience: Includes tools like Zoom, Teams meetings, Webex, CVI services, in-room A/V systems, virtual and physical whiteboarding (i.e. Miro/Microsoft Whiteboard)
- Messaging and Communities: includes tools like Slack, Teams (messaging), and Yammer
- Content Collaboration: Includes tools like Egnyte, OneDrive, SharePoint (on-premises and online)
- Team Productivity: covers tools like Outlook, Exchange, Trello, Planner, PowerAutomate, and PowerApps
- Hybrid working: covering use cases of experience equality between in-office and remote working, SmartJoin for meetings, and much more (this is a new squad that is currently developing)
This particular SaaS Engineering chapter lead role will be scoped to our Content Collaboration and Team Productivity squads.
The SaaS Engineering Chapter Lead is a leader who blends deep domain expertise in the Digital Collaboration suite (namely the M365 platform and those tools named above) with a passion for coaching and developing people. You will directly oversee a team of Chapter members, who will be embedded in Squads but report to you as their line manager. You will help them grow and develop in their area of expertise and ensure alignment on the “how” of the work they perform in Squads. You will serve as a “player-coach,” spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance. You will also be committed to maintaining and developing your own expertise and knowledge to ensure that you and your Chapter members bring the latest thinking to your roles.
The SaaS Engineering chapter is charged with working with our SaaS vendors and product teams to implement some of BCG’s more complicated collaboration solutions. For example, successful people in this role have been responsible for the migration of our user base to Exchange Online, spearheading our move from Egnyte to OneDrive and SharePoint Online, and helping to facilitate the mass ingestion of >100k PST files into our Exchange Online active mailbox and online archive to help improve collaboration capabilities and performance at the same time. The SaaS engineering team focuses more on major implementations and projects, and works in tandem with our Sustaining Engineering team to ensure appropriate serviceability and avoidance of technical debt in our implementations.
Among your responsibilities, you will:
- ** Continuously develop Chapter expertise**
- Maintaining best-in-class Chapter expertise and resources in order to deliver the right knowledge and skills to Squads
- Staying abreast of relevant developments and innovations in domain area, both internally and externally
- Maintaining your own technical knowledge through learning and continuous improvement
- Develop and train the team on comprehensive and streamlined implementation procedures for all products within the Digital Collaboration Product suite, with a particular focus on our Content Collaboration and Team Productivity squads.
- Partner with our Infrastructure team and Sustaining Engineering Chapter Lead to implement an appropriate interaction model between our Agile squads and BCG’s non-Agile teams such as our IT Service and Infrastructure organizations.
- ** Develop Chapter members and the Chapter as a whole**
- Overseeing, providing feedback, and developing Chapter members to help improve domain knowledge and better serve the Squads in which they work
- Discussing Chapter development progress and opportunities with the Tech Area Lead
- Educate team members on foundations and criticality of change management excellence, CMDB utilization, and rapid deployment methodologies to minimize the risk of human error and downtime because of our changes
- ** Share knowledge and expertise within and outside of the Chapter**
- Ensuring the “how” of the work performed by Chapter members is aligned with established technical roadmaps and guardrails to drive strategy
- Sharing relevant insights and developments within area of expertise with Chapter members and related Chapters
- Actively sharing knowledge and experti
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