Trilingual (French/english/spanish) Customer

hace 2 semanas


San Francisco, Costa Rica Bosch Group A tiempo completo

**Company Description**:

- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._

**Job Description** Job Purpose**:
The position is responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:

- Coordinate Emergency Response Support
- Roadside Assistance
- Stolen Vehicle Tracking
- Remote Door Unlock/Lock
- Account Management
- Concierge Services

**Essential Functions**:

- Respond to incoming calls from customers and provide accurate answers and guidelines related to the Automotive Multi-Client programs.
- Respond to emergency calls from customers who experienced an automobile accident and coordinate the appropriate steps to engage the emergency response support system(s).
- Respond to customers who require roadside assistance or other remote services such as stolen vehicle tracking and remotely locking/unlocking doors.
- Develop customer relationships that contribute to business objectives and promote customer loyalty.
- Research and resolve customer questions and issues to ensure customer satisfaction and retention.
- Troubleshoot account related issues and submit incident tickets using a web based system to escalate customer issues as needed

**Qualifications**
- ** Trilingual(French/English/Spanish) 90% Proficiency**:

- Minimum of High School Diploma
- 2 years of experience working in a call center environment
- Excellent communication skills, both verbal and written
- Knowledge of customer service
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership, empathy, communication, and team orientation
- Ability to be flexible and adaptable to support operational needs

**Additional Information**
- ** Bilingual(English/Spanish) 90% Proficiency**:

- Minimum of High School Diploma
- 2 years of experience working in a call center environment
- Excellent communication skills, both verbal and written
- Knowledge of customer service
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership, empathy, communication, and team orientation
- Ability to be flexible and adaptable to support operational needs



  • San Francisco, Costa Rica Bosch Group A tiempo completo

    **Company Description**: - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...


  • San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. TransPerfect Connect is looking for Spanish English Bilinguals to work out of our Aerocentro building...


  • San Rafael, Costa Rica Swarovski A tiempo completo

    An attractive work place in the Global Business Services (GBS) spoke of Swarovski, based in San José, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the GBS Office in Gdansk, Poland, the regional GBS Office in APAC...


  • San José, Costa Rica Legal Management Group A tiempo completo

    We are seeking a talented and experienced Spanish/English SEO Content Writer to join our team. As a content writer, you will be responsible for creating high-quality, engaging, and optimized content that appeals to both Spanish and English-speaking audiences. Your role will involve conducting keyword research, producing well-structured articles, blog posts,...

  • Health-tech Agent French

    hace 4 semanas


    San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a **Health-Tech Agent **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech Savvy,...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech...

  • Tech Support

    hace 2 horas


    San José, Costa Rica Infotree Global Solutions A tiempo completo

    Intermediate level of English (B2 or above) - Intermediate level in the secondary language (Dutch, Russian, French, German, Italian, Portuguese) - High school diploma + - No previous experience required Tipo de puesto: Tiempo completo Sueldo: A partir de ₡1,00 al mes Pregunta(s) de postulación: - Cuál es su nível de portugués e inglés? - Cuál es...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    **Company Description** - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...


  • San Rafael de Escazú, Costa Rica Swarovski A tiempo completo

    An attractive work place in the Global Business Services (GBS) spoke of Swarovski, based in San José, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the GBS Office in Gdansk, Poland, the regional GBS Office in APAC...

  • Back Office Support

    hace 5 días


    San José, Costa Rica Infotree Global Solutions A tiempo completo

    Intermediate level of English (B2 or above) - Intermediate level in French - Portuguese - German or Dutch - High school diploma - No previous experience required - Onsite Pavas Tipo de puesto: Tiempo completo Salario: ₡1.00 - ₡2.00 al mes Pregunta(s) de postulación: - Cuentas con alguno de estos idiomas? (Frances, Aleman, Portugues, Holandes) -...

  • Associate - Operations

    hace 2 días


    San José, Costa Rica WNS Global Services A tiempo completo

    Job DescriptionAct as a single point of entry for all cases (both emails and calls) related to (Triligual: French, Spanish, English):Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and statusLaunch activities include customer service support for onboarding, validation calls,...

  • Legal Intake Specialist

    hace 4 semanas


    San José, Costa Rica Virtual Staffing LLC A tiempo completo

    _**This position is for all Latin America**_ If you are a customer-focused and detail-oriented individual with a passion for working in a law firm environment, we would love to hear from you. **What we offer**: **Pay Rate: $5-$6 USD per hour** / working 40hrs per week (Based on skills and experience) - Permanent and Stable WFH employment. - Competitive...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San José, Costa Rica Releady A tiempo completo

    OVERVIEW RESPONSIBILITIES - Design and implement recruitment strategies to identify and attract top talent for technology, professional, digital, and creative roles to meet the hiring requirements of the company. - Conduct interviews and assessments through various means, including in-person meetings, video calls, and phone interviews. - Work closely with...

  • Case Manager

    hace 2 días


    San José, Costa Rica Virtual Staffing LLC A tiempo completo

    **Description** **We are looking for Case Managers with medical/healthcare or legal experience!** Legal Case Managers support attorneys and oversee the case management process at law firms. They organize and maintain case files, help manage caseload requirements, and monitor budgets, timelines, and billing for case completion. **Requirements**: -...


  • San José, Costa Rica Care VMA Health A tiempo completo

    **Care VMA Health is Hiring Urgently** Remote (Work-From-Home)** **Job Title: Spanish Virtual Medical Assistant (Spanish Speaker)** **Work Location: Remote** **Must Have(s)**: - Strong Spanish and English communication skills, both written and spoken. - 1-3 years' experience handling Front Desk duties. (Answering phone calls, making follow-up calls, and...


  • San José, Costa Rica Pfizer A tiempo completo

    Recruiter - Pfizer - Location - Escazu, Costa Rica- Costa Rica- Costa Rica- Salary - Competitive - Posted - 20 Apr 2023 - Closes - 20 May 2023 - Ref - 4855789 - Sector - Science and Pharmaceutical - Contract Type - Full time - Hours - Full Time **What You Will Achieve** **How You Will Achieve It** - Execute key operational components of the end to end...


  • San Francisco, Heredia, Costa Rica Foundever™ A tiempo completo

    About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjectiveProvide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met...


  • San Pedro, Costa Rica Care VMA Health A tiempo completo

    **Care VMA Health is Hiring Urgently** Remote (Work-From-Home)** **Job Title: Spanish Virtual Medical Assistant (Spanish Speaker)** **Work Location: Remote** **Must Have(s)**: - Strong Spanish and English communication skills, both written and spoken. - 1-3 years' experience handling Front Desk duties. (Answering phone calls, making follow-up calls, and...