Collections Analyst

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

**Job Description**:
You will be a high-performing resource providing support to Experian customers, responding to requests for information, documentation, past due balances and making payments to bring the account current. You will address client requests, involving the appropriate internal departments and staff to ensure requirements are met.

**Position Expectations**:
The key traits, responsibilities and functions of the role include:

- Document and communicate solutions to internal and external clients quickly and accurately.
- Serve as a liaison between customers and collectors, ensuring timely responses to inquiries.
- Ability to work in a fast-paced, deadline-driven environment.
- Ability to work effectively within a diverse team and to communicate with others is crucial.
- Ability to handle multiple tasks and priorities at the same time.

**Qualifications**:
We are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills. In addition to the following:

- High School Diploma.
- Minimum of 1 year of call center customer support experience.
- Prior experience in Collections is preferred.
- Strong PC, Microsoft Office, and internet knowledge.
- Advanced problem solving, analytical, and customer service skills.
- Advanced English language skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Team and teamwork focus.
- Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines.
- Oracle experience is a plus.
- Ability to handle multiple tasks and priorities.

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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