Sr. Representative, People Solutions Center

Job Title:
Sr. Representative, People Solutions Center

**Job Description**:
PSC Reps will support and guide employees and people managers to increase their confidence and ability to address their employee related issues themselves.
**Essential Functions/Core Responsibilities**:

- Resolve staff HR inquiries with a focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support/
- Independently utilize training and knowledge management system to address and resolve staff questions and concerns.
- Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all inquiries are accurately logged and traceable in the relevant help desk system.
- Maintaining excellent standards of integrity, professionalism, and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and values
- Maintain partnership with PSBPs and PS COEs within your realm of responsibility
- Identify policy and training gaps in the business from queries received and recognize opportunities for innovation within the PSC and beyond, focusing on continuous improvement solutions.
- Responsible for proactively identifying and reporting gaps in the quality and accuracy of the PSC Knowledge Management Tool.
- Meet monthly KPI’s

**Eligibility**:

- Must attach detailed and updated resume in Workday
- Tenure of 6 months in the company
- English Level required is (85%) or above (Fluent).
- No valid final warning or one written warning or disciplinary actions (DA) in the past 3 months.
- Good attendance and performance record (Meeting KPI´s or objectives for the past 3 months)
- 2 + years - Customer Service Experience
- 1 Year - Previous Human Resources Experience (preferable) or Customer Experience Center
- Computer literate (Microsoft Office Suite and ability to learn other technology systems)
- Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.

LATAMCNX

**Location**:
CRI Pavas 300 meters West from Industrial Zone
- Jacks

Language Requirements:
Time Type:
Full time
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