Senior Customer Solutions Architect

hace 4 semanas

San José, Costa Rica Sysdig A tiempo completo

We value diversity and open dialog to spur ideas, working closely together to achieve goals. And we're a great place to work too - we were awarded the **_2021 Bay Area Best Places to Work Award from San Francisco Business Times and the Silicon Valley Business Journal_**. We are looking for team members who share our commitment to customers and are willing to dig deeper, understand problems, and deliver innovative solutions. Does this sound like the right place for you?

At Sysdig we believe our values make us who we are and inspire and guide us every day. They drive our culture, our strategy, and our vision. Our three values are**:Love our Customers, Trust the Team and Dig Deeper**. We are creating the best-in-class customer experience in Cloud, Kubernetes, and Container security. You can see our Sysdig Vision here

**Your Opportunity**:
We are looking for a **Customer Solutions Architect. **As a trusted customer advocate, Solutions Architects help organizations understand best practices around advanced cloud-based solutions. Our **SA**'s provide advice on strategies ensuring that our customers are maximizing their investments and ROI in their cloud-native architectures by utilizing Sysdig technology to secure and manage their containers and microservices at scale; all while solving the customers' most complex operational DevOps, secure DevOps, and cloud security challenges. You'll help drive successful business outcomes across a broad set of enterprise customers through your passion for educating, training, designing, and building cloud-based solutions.This is an opportunity to join a rapidly expanding team and company; at the forefront of cloud security & monitoring, assisting many of the world's leading businesses in their digital transformation. We expect post covid travel to range in the 15% to 20% annually.

**The Role**:

- Be the technical authority on the Sysdig Platform and become the customer's trusted advisor
- Help with customer onboarding and training, thus driving adoption.
- Understand the customer's requirements, challenges, and what business outcomes and value they are expecting from their purchase. Design and deliver the customer-specific use cases to align with those goals via a hands-on, consultative approach.
- Ensure customers are realizing the value and maximizing their return on investment by rapidly driving sustained adoption. Being the leader for ongoing engagement and expansion with Sysdig's platform to achieve business and technology objectives across container security, cloud security, and full-stack observability.
- Proactively identify blockers for our customers and collaborate with peers to remove them.
- Act as an advocate on behalf of your customers to influence our roadmap.
- Integrate Sysdig with the customer's Secure DevOps processes and pipelines.
- Leverage self-paced training to support education, knowledge and growth throughout the customer journey
- Work on debugging and resolving technical issues specific to the Sysdig agent within various cloud environments like Amazon Web Services, Google Cloud Platform, Microsoft Azure, Docker, and Kubernetes.
- Monitor and report on the overall well-being of customers, tracking key health and usage indicators including NRR/GRR. Build joint success plans
- Ongoing contribution to customer-facing Knowledge Management systems and FAQ repository
- Facilitate Quarterly Business Reviews with customers

**Your Background**
- Extensive experience within a SaaS company in a customer-facing role as a Customer Success Engineer or Technical Account Engineer with a background as DevOps Engineer, SRE, Cloud Infrastructure Architect, or Solutions Architect
- Self-motivated, proactive, and innovative team player who strives to inspire customer loyalty
- Demonstrated track record of owning customer relationships
- Excellent interpersonal/customer relations skills with particular regard to strategic relationships
- Clear and concise verbal and written communicator
- Proficiency in leading both executive meetings and technical workshops
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Ability to deliver results across multiple initiatives which include increasing revenue growth, customer satisfaction, feature adoption, and retention
- Strong project management skills

**Desired Technical Qualifications**
- Experience using Sysdig, Falco, or other cloud workload protection platform solutions
- Experience with the Container ecosystem [Docker, CRIO], Kubernetes, Rancher, OpenShift, EKS, ECS, Fargate, or similar
- AWS Core - VPC, EC2, RDS, ELB, S3, IAM, or other cloud equivalents
- Experience with CI/CD tooling Cloudformation, Terraform, Ansible, Hashicorp, Helm, Jenkins, etc
- Experience with Grafana, Prometheus, and PromQL is a plus
- Experience with Linux platform and containers. The ability to identify

  • Cloud Solutions Architect

    hace 4 semanas

    San José, Costa Rica Hitachi Solutions A tiempo completo

    Company Description **About the position** The Cloud Solutions Architect is a mid-senior level Individual Contributor role within Hitachi Solutions’ Infrastructure & Modern Workplace Practice. The I&M practice delivers industry-leading solution expertise across Azure Infrastructure, Microsoft 365, and Microsoft Cloud Security initiatives for our...

  • Cloud Solutions Architect

    hace 4 semanas

    San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Company Description**About the position**The Cloud Solutions Architect is a mid-senior level Individual Contributor role within Hitachi Solutions' Infrastructure & Modern Workplace Practice.The I&M practice delivers industry-leading solution expertise across Azure Infrastructure, Microsoft 365, and Microsoft Cloud Security initiatives for our customers.The...

  • Cloud Solutions Architect

    hace 3 horas

    San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Company DescriptionHitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...

  • Cloud Solutions Architect

    hace 3 horas

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...

  • Cloud Solutions Architect Professional

    hace 4 minutos

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    About Hitachi SolutionsAt Hitachi Solutions Ltd, we are a global Microsoft solutions integrator dedicated to delivering industry-focused solutions that drive business transformation. Our team of experts is passionate about developing and implementing innovative digital solutions that support our clients' goals.We have earned a strategic relationship with...

  • Senior Web Solutions Architect

    hace 7 días

    San José, San José, Costa Rica Akamai A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Web Solutions Architect to join our Professional Services team.As a Senior Web Solutions Architect, you will be responsible for delivering technical solutions and collaborating with cross-functional teams to ensure integration efficiency, customer success, and high-quality service delivery.This is an...

  • Mid - Senior Solutions Architect

    hace 4 semanas

    San José, Costa Rica EX2 Outcoding A tiempo completo

    **We are looking for a Mid-Senior Solutions Architect** We are looking for a Solution Architect to join our Professional Services team. Suppose you are a talented, mature software engineer who is passionate about problem-solving, enthusiastic about building microservice architectures, comfortable with database technologies, and focused on delivering...

  • Mid - Senior Solutions Architect

    hace 4 semanas

    San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    **We are looking for a Mid-Senior Solutions Architect**We are looking for a Solution Architect to join our Professional Services team.Suppose you are a talented, mature software engineer who is passionate about problem-solving, enthusiastic about building microservice architectures, comfortable with database technologies, and focused on delivering business...

  • Digital Solutions Architect

    hace 6 minutos

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    Job OverviewThe successful candidate will play a key role in driving the implementation of Microsoft Dynamics CRM solutions for our clients. As a Solution Architect, you will be responsible for leading project teams through all phases of the implementation process, from discovery and definition to build, test, and deployment. Your expertise will be crucial...

  • Technical Solutions Architect

    hace 4 minutos

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    At Microsoft Corporation, we are seeking a highly skilled Technical Solutions Architect to join our team. As a Senior Service Engineer in our Microsoft Teams and Teams Rooms Managed Services organization, you will be a customer-facing technical leader with the opportunity to solve technically complex problems for some of the world's largest companies.**Key...

  • Solutions Architect

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Come build what's next with usWe are looking for highly motivated, passionate builders to join a new project with strategic significance and high exposure.As a Solution Architect, you will be the trusted partner working shoulder to shoulder with our customers and advising them on how to best achieve performance at scale.The role requires deep technical...

  • Solution Architect: Marketing, Customer Service

    hace 3 horas

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...

  • Digital Solutions Architect

    hace 2 días

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Our TeamThe Small, Medium, and Corporate team is responsible for helping businesses achieve their digital transformation goals by matching customer challenges with Microsoft solutions. We work closely with customers across industries, company sizes, and territories to identify their needs and opportunities using the latest in digital selling technology.About...

  • Solutions Architect

    hace 3 semanas

    San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Senior Security Solutions Architect

    hace 2 días

    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    Job OverviewWe are seeking a highly skilled Cyber Security Architect to join our team at Sysco Costa Rica. The ideal candidate will be responsible for guiding the design and implementation of secure solutions and services across our business and IT support areas.The successful candidate will drive the successful configuration and implementation of security...

  • Infrastructure Solutions Architect

    hace 1 semana

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    We are seeking a highly skilled Infrastructure Solutions Architect to join our team at Crg Solutions. As a Site Reliability Engineer, you will play a critical role in providing technical and process guidance to a business unit, ensuring high levels of infrastructure uptime and reliability.Main Responsibilities:Designing and implementing site-specific...

  • Senior Software Architect

    hace 3 días

    San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Senior Software Architect to join our team at Cognizant Technology Solutions. In this role, you will be responsible for designing and developing software applications that meet the needs of our clients.Key Responsibilities:Design and develop software applications using various programming...

  • Senior Data Solutions Architect

    hace 2 días

    San José, San José, Costa Rica Neutrino Tech Systems, Llc A tiempo completo

    Job Description:The Senior Data Solutions Architect will play a critical role in supporting and expanding the data & analytics platforms that process, store, and organize data critical for clients.This individual will have expertise in data movement and database technologies that support data analytics and ML/AI capabilities.They will work collaboratively...

  • Cloud Solutions Architect Expert

    hace 1 semana

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    Job DescriptionWe are seeking a skilled Cloud Solutions Architect Expert to join our team. As a key member of our organization, you will be responsible for defining, documenting, and delivering Application Design.Your primary focus will be on Requirements Gathering, presenting and selling Application Architecture to internal or external stakeholders or...

  • Senior Data Architect

    hace 4 minutos

    San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Hitachi Solutions is a global solutions integrator dedicated to designing, developing, and delivering cutting-edge cloud solutions that empower our clients to innovate across their entire business.We develop the business services and technology powering some of the products you use every day – and are closely aligned with Microsoft and other leaders in the...