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Network Operations Manager
hace 1 mes
**How will you make an impact?**
This position is responsible for managing Thermo Fisher Scientific’s network engineering team. The team is responsible for all aspects of running the network; technical support for network issues, network monitoring and alerting, handling business requests, planning and executing software upgrades.
**What will you do?**
- **
Manage a full-time staff of network engineers**, including local and remote resources, including hiring, goal setting/reviews, and performance management
- Coordinate the overall global network portfolio for enhancements, while collaborating with other architecture and engineering colleagues as required.
- Provide networking engineering resources to **technology driven projects** (automation, monitoring PoCs, etc.) to ensure compliance with standards, on-time and on-budget implementation.
- ** Manage incident and request** ticket queues, processes and end-user expectations
- Ensure incident, change, request and problem ticket updates in timely manner
- Enable the team to **meet desired SLAs**:
- Promote and support global collaboration within IT
- Find opportunities to enhance the way we work
- Maintain **on-call and shift rotations**:
- Provide **leadership for escalations** and major incident resolution when required
- ** Manage processes**, workbooks **and documentation** for troubleshooting for the diagnosis, resolution and root cause analysis & remediation of network issues.
- Work with team members, vendors, and **managed service providers** on daily processes, projects, support and maintenance.
- Ensures that technical documentation is maintained for networks, systems and associated architecture.
- Adheres to standards and processes of **ITIL workstreams** including incident and change management
- Coordinates network upgrades and maintenance activities with business, Change Management team and other key stakeholders as required
- Participate in Problem Management activities to **conduct root cause analysis** and make recommendations on corrective actions.
- In collaboration with leadership, reviews for possible impact to **network performance** and provides necessary recommendations as required.
- Manage and **support day-to-day escalations**, test and evaluation activities.
- Perform network analyses to identify and correct deficiencies**; improving End-User experience**.
- Test upgrades, patches, feature enhancements and changes for assurance prior to execution.
**How will you get here?**
- Combined minimum of 3-5 years BA/BS education and/or work experience in leading a global network engineering or operations team.
- 3 - 5 years of experience in managing global engineering resources and vendors.
- Advanced knowledge of Networking and Wireless working with past hands-on experience
- Knowledge of Load Balancer and Firewall with past hands-on experience is an advantage
- Excellent knowledge of IT general practices, ITIL and methods with specialized knowledge in multiple technical disciplines such as, cloud, telecommunications, network, automation, database and systems architecture.
- Understanding and experience of cloud computing specifically relating to networks is an advantage
**Knowledge, Skills, Abilities**
- Excellent verbal and written communication skills, good customer service skills, and a proven ability to work with various teams.
- Building high performance teams, globally.
- Ability to lead diverse team of individuals across geographical boundaries and different time zones.
- Must have strong analytical skills related to basic financial and contract analysis.
- Develop, plan, direct and control strategic short-term and long-term operational objectives
- Ability to anticipate, expose, and manage risks
- Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization
- Occasional international travel might be required (0-25%)
