Client Services Supervisor

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
Do you genuinely like leading people? Do you have experience in delivering exceptional results by leading a team of customer service representatives? If yes, we would like you on our team

Experian is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction. In our quest to build a team of thought leaders in solving client business needs, we encourage talented and energetic professionals to apply.
- Coordinate day-to-day operations and administer company policies and procedures through subordinate exempt and non-exempt staff. Includes assigning work, monitoring, and reviewing progress and accuracy of work, company-required training, timecard approval for payroll, directing efforts and providing technical guidance on complex issues.
- Provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
- Respond to escalated Sales or Client issues.
- Oversee daily workflow, assess available resources, determine work allocations, and make employee work assignments.
- Collaborate with management and staff to develop and administer employee work schedules.
- Develop, coach, and motivate staff to achieve departmental goals.
- Guide employees when responding to changing business conditions.
- Monitor personnel performance metrics.
- Organize and facilitate staff meetings regarding team performance, recognition, and information exchange.
- To participate in the Selection Process for new talent (interviews for new hires mainly)
- Continuously advocate for process improvement, automation initiatives, enhanced controls, and process standardization.
- Be comfortable creating strong relationships with internal and external clients, executives, and teams that use Experian solutions.
- Ability to work cross-functionally and build relationships with teams
- Positively represent the company in a professional manner always.

**Qualifications**:

- Strong knowledge of B2B operations.
- Strong and proven leadership skills.
- Good coaching and developmental skills.
- Strong change management skills.
- AA /AS degree or equivalent experience.
- 2-4 years of leadership experience.
- Must be fluent in English.
- Passion for driving results and ensuring client satisfaction.
- Good organizational, outstanding collaboration, and time management skills.
- Able to perform job functions with minimum supervision.
- Experience managing teams and developing resources.

Additional Information
**Experian Careers - Creating a better tomorrow together**

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We fo

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