Customer Service Specialist, Wondery

Wondery is seeking a full-time Customer Service Specialist to assist our customers with technical problems when using our products and services, including accessing our free Wondery podcasts and using our Wondery+ premium podcast service. Responsibilities include responding to customer inquiries in a timely manner, resolving customer billing & payments...

Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe Key job responsibilities - Monitor and respond to app reviews, with responses...

As a Digital Operations Specialist, you will take a handoff of content, metadata and marketing assets from creators and marketers and ensure timely and accurate publishing to all platforms, including 1st Party (Amazon-owned platforms, such as Amazon Music or Wondery.com) and 3rd Party (such as Apple Podcasts or Stitcher) platforms, both for ad-supported...

Campaign Management skills - Experience managing a team of 3+ people - Podcast and Video trafficking experience - Podcast production experience - Experience with third party vendors, including VAST tags - Experience with trafficking ads to YouTube The Sr. Campaign Manager will support Wondery’s US advertising service and will be responsible for creating,...

Campaign Management skills - Experience managing a team of 3+ people - Podcast and Video trafficking experience - Podcast production experience - Experience with third party vendors, including VAST tags - Experience with trafficking ads to YouTube The Sr. Campaign Manager will support Wondery’s US advertising service and will be responsible for creating,...

2+ years of program or project management experience - Experience in requirement gathering and ability to write clear and detailed requirement document - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - English level C1 or equivalent Key job responsibilities - Manage and execute library maintenance projects, such as...

1+ years of professional or military experience - 1+ years of digital advertising and client facing roles experience - Experience with Microsoft Excel and common 3rd party ad servers such as DoubleClick - Experience in publisher, ad tech or agency ad serving systems like Ad Manager 360 or FreeWheel Wondery, an Amazon company, is a premium podcast studio...

Wondery is hiring a full-time Account Manager to join the Ad Sales team. As an Account Manager you will play a key role in the success of Amazon Advertising and Wondery Ad Sales teams by creating sales plans, accurately processing orders, and optimizing ongoing campaigns in a fast paced sales environment. You will use your excellent communication skills and...

Wondery is hiring a full-time Account Manager to join the Ad Sales team. As an Account Manager you will play a key role in the success of Amazon Advertising and Wondery Ad Sales teams by creating sales plans, accurately processing orders, and optimizing ongoing campaigns in a fast paced sales environment. You will use your excellent communication skills and...

Basic Qualifications - Fluent in Traditional Chinese and English language in written and verbal communication - Matric or equivalent - 1+ years customer service experience - Working knowledge of Microsoft Office Applications - Ability to navigate multiple computer systems and platforms - Fluent in Traditional Chinese and English language in written and...

**Job title**: Customer Care Specialist **Work Location**: Ultra Park I, La Aurora, Heredia, Costa Rica **Experience**: More than 1 year of Call Center experience **Education Qualification**: High School Completion **No of Openings**: 200+ openings **Roles and Responsibilities**: - Leverage your project product knowledge and customer service skills to...

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

Primary Areas of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps. Collect payment information and validate past performance history for trade customers. Update customer’s log in the system Disposition...

The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives. Specialists are responsible to answer customer inquiries and/or resolve issues. When necessary escalate tasks to the relevant party. The specialist needs to be...

**Company Description** **Responsibilities: - Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access, savings card/copay card challenges or non-preferred formulary issues. Where necessary, complete a benefit investigation, contact the HCP and/or patient or potentially the filling pharmacy or payor. -...

**SERVICE MANAGEMENT SENIOR SPECIALIST**: Our team in **Heredia** currently has an opening for a **Service Management Senior Specialist** Brenntag Business Services is looking for an experienced Service Delivery Senior Specialist to be part of the Americas Team. **YOUR ROLE & RESPONSIBILITIES**: - Collaborate with Service Manager and other team leaders to...

Bachelor’s Degree - 1+ years customer service experience - Working knowledge of Microsoft Office Applications - Ability to navigate multiple computer systems and platforms - Strong attention to detail - Excellent English and Arabic written and verbal communication skills - Experience in identifying opportunities to simplify and/or automate complex...

PURPOSE: Customer Service Agent is responsible for providing effective customer service for all customers by using knowledge of company products and services. This includes assisting with inquiries, orders, account management, and handling customer complaints via phone, Core functions: service (inbound and outbound calls) - Resolve product or service...

PURPOSE: Customer Service Agent is responsible for providing effective customer service for all customers by using knowledge of company products and services. This includes assisting with inquiries, orders, account management, and handling customer complaints via phone, Core functions: service (inbound and outbound calls) - Resolve product or service...

**Purpose** **Requirements**: - High school diploma - Advanced English level B2+ or higher - At least 6 months of experience in call center - Availability to work 100% on-site from Ultralag Building Lagunilla Heredia **Major tasks** - Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high...