Administrator, Transfers

1+ year of HR experience or related studies or 2+ years of customer service experience.
- MS Office experience.
- Customer Service orientation with ability to serve multiple customers (managers, HRBPs, payroll).
- Ability to maintain strict confidentiality.
- Outstanding interpersonal skills: must display patience, humor and helpfulness at all times-front line contact for employee issues.
- Ability to handle multiple projects and deadlines.
- Detailed oriented and excellent organizational skills: accuracy is essential.
- Ability to prioritize in a fast-paced environment, analytical and critical thinking skills.
- Exceptional communication and organizational skills.

Job summary

Join Amazon’s HR team and help make a difference for all Amazonians We are recruiting for an Exits Associate. This position is based out of SJO10 and specializes in separations and pay as part of the employee life-cycle. The work focuses on answering questions and processing transactions in HR systems from various contacts, including HR, Payroll, Managers and Employees. As a member of the team, you are also responsible for providing training and communication to HR partners and Amazon employees to build consistency and encourage self-service. Become a part of our HRS Service Delivery and work one-on-one with employees while maintaining successful partnerships with HR Business Partners and other stakeholders to provide a world-class employee experience. Put your exceptional customer service, communication and organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

RESPONSABILITIES
- People Soft - HRMS data management and support HR processes for North America regions
- Operational knowledge of final pay requirements in US for terminations or prior experience in terminations processing for US
- Responding timely and accurately to inquiries regarding policies and programs including benefits, attendance, job transfer, payroll deductions, etc.
- Respond to document requests including termination agreements, employment verification/visa letters, and reporting requests from HR and Finance
- Ensure the Service level are achieved at all times for HRS processes
- Respond to questions from managers and HR.
- Demonstrate the highest degree of discretion and confidentiality
- Experience in HR transactional processes.
- Problem solver, able to troubleshoot issues independently or escalate when necessary-sense of accountability and sound personal judgment.