Bilingual Tech Support Agent
hace 2 semanas
The agent must provide excellent support service on every single contact following client processes and policies most politely and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems and have communication etiquette.
**Responsibilities**:
- Provide guidance and information for product inquiries.
- Process Return Merchandise Authorizations for purchases and service.
- Diagnose and resolve 2nd level technical issues efficiently and professionally. First contact resolution is the goal.
- Document all customer transactions and correspondence in the customer record on resolution of assigned service requests.
**Requirements**:
- High school degree
- Technical level in Computer Services (plus)
- 1-2 years’ experience in call center environment demonstrating professional phone skills, required.
- 1-2 years’ experience providing product technical support, is a must.
**Salary**: ₡600,000.00 - ₡650,000.00 per month
-
Health-tech Agent French
hace 1 mes
San José, Costa Rica Teleperformance Costa Rica A tiempo completoAre you passionate about customer advocacy and technical support? We are looking for a **Health-Tech Agent **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech Savvy,...
-
Tech Support Engineer
hace 3 días
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re seeking a customer-oriented Technical Support Engineer (Networking) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Tech Support/customer Service Agent
hace 4 semanas
San José, Costa Rica DXC Technology A tiempo completo**_ Responsibilities: _** - Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. - See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive...
-
Tech Support Engineer
hace 4 semanas
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...
-
Tech Support/customer Service Agent
hace 4 semanas
San José, Costa Rica DXC Technology A tiempo completo**_ Responsibilities: _** - Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. - See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive...
-
Support Specialist
hace 4 días
San José, Costa Rica Webxloo, LLC A tiempo completoJob Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...
-
Technical Support Specialist
hace 1 mes
San José, Costa Rica SchoolMint A tiempo completoSchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...
-
Technical Support Agent Level 1-video
hace 4 días
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Senior Customer Service Agent
hace 4 semanas
San José, Costa Rica Now Digital Talent A tiempo completoThis position provides customer service support and routine problem resolution via chat and mail, related to our customers' products or services. **Responsibilities**: - Attend to customer needs using support tools and resources to provide an appropriate solution. - Maintain a basic knowledge of the customer's products and/or services. - Document details...
-
Tech Procurement Sme
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years in a direct procurement function, including supplier relationship management. - Experience with data interpretation, data handling, Excel management, pivots, macros and SQL. - Proficiency on English Language (Written and spoken) Are you interested in joining the Technology, Sourcing and Procurement space inside Amazon’s eCommerce Foundation? Then...
-
Product Support Specialist English
hace 4 días
San José, Costa Rica Teleperformance Costa Rica A tiempo completoAre you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech...
-
Product Support Specialist French
hace 4 días
San José, Costa Rica Teleperformance Costa Rica A tiempo completoAre you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech...
-
Customer Support Representative
hace 3 semanas
San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...
-
Administrative Bilingual Assistant
hace 4 días
San Antonio, Costa Rica Stryker A tiempo completo**Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Why join Stryker?** At the heart of...
-
Tech Lead
hace 4 semanas
San Rafael de Escazú, Costa Rica Roche A tiempo completoThe Position Roche has established Global Analytics and Technology Center of Excellence (GATE) to drive analytics & technology driven solutions by partnering with Roche affiliates across the globe. As a Tech Lead at Roche , you will work with the US based Master Data Management (MDM) team of Roche and support data stewardship related activities. In...
-
Tech Support
hace 2 días
San José, Costa Rica Infotree Global Solutions A tiempo completoIntermediate level of English (B2 or above) - Intermediate level in the secondary language (Dutch, Russian, French, German, Italian, Portuguese) - High school diploma + - No previous experience required Tipo de puesto: Tiempo completo Sueldo: A partir de ₡1,00 al mes Pregunta(s) de postulación: - Cuál es su nível de portugués e inglés? - Cuál es...
-
Bilingual Customer Service
hace 4 semanas
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
IT Help Desk Agent
hace 4 semanas
San Pedro, Costa Rica CRG Solutions A tiempo completoAs an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Joining our...
-
IT Support Specialist
hace 4 días
San José, Costa Rica Gensler A tiempo completoYour Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...
-
Customer Support Agent
hace 4 semanas
San José, Costa Rica iGP Operations LTD A tiempo completo**About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...