H&m Retail Department Manager

hace 6 días

San José, Costa Rica H&M A tiempo completo

Stellenbeschreibung

This Is H&M. Together We Make It Possible

Department Managers play a very interesting role within the H&M ecosystem. On the one hand, they’re focused on managerial basics: sales maximization, customer service, department profitability, policies, and procedures. But on the other, they are thought of as mentors or coaches, ensuring that the teams they are responsible for are growing, happy, and, most importantly, living the H&M values that we hold so dear. We believe that the best company needs the best people in order to thrive, and Department Managers are squarely responsible for ensuring that this holds true

**Title**: Department Manager

**Function**: Sales

**Department**: Store

**Reports to**: Store Manager

**Direct Reports**: Department Supervisor, Sales Advisor(s)

**Overall Job Function**: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.

Job Responsibility Including But Not Limited To

People
- Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
- Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
- Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality
- Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
- Proactively ensure your team has knowledge on all product, campaign,
- promotion, display guidelines and merchandise information
- Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
- Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations
- Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
- Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
- Responsible for knowledge and completion of cash office operational functions
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
- May be assigned overall store responsibility in absence of Store Manager

Customer Service
- Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability
- Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
- Accurately record sales and worked hour figures
- High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
- Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Ability to climb a ladder and use a stepstool

Competencies
- Exceptional customer service and interpersonal skills
- Proven organizational and analytical skills
- Ability to be proactive to drive sales by creating selling opportunities
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
- Ability to take own initiative and work under own direction
- Ability to work strategically, tactically and operationally
- Able to multi-task in a fast paced environment
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Ability to provide feedback in a constructive and professional way
- Ability to handle conflict and resolve problems constructively
- Experience in administrating progressive discipline process and performance management
- Basic computer skills, such as browser navigation, software interaction and data entry are needed
- Open availability including evenings and weekends
- Minimal travel re

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