Director, Digital Technology Strategy

hace 2 días

Heredia, Costa Rica ServiceNow A tiempo completo

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** About Digital Technology**

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

**What you get to do in this role**

This role serves as the overarching glue across the Digital Technology Operations (“DTO”) team, ensuring we are all focused on the right work, effectively delivering on our objectives, strategically planning our work, supporting, and developing our teams, and being good stewards of our budget. It requires you to both think strategically and drive team alignment, as well as dive deep and ensure effective delivery.

**Key Responsibilities**
- Drive strategic initiatives across DTO and Digital Technology (“DT”), focused on continuous improvement, cost avoidance/savings, workforce alignment, and operational excellence.
- Act as a sounding board, advisor, and support for SVP in managing the organization, employees, and stakeholders in strategy, operations, financial management, personnel, and communications.
- Drive strategic focus of the team, leading coordination of priorities to support organizational goals and ensuring alignment of senior leaders.
- Identify accelerators and friction points and drive initiatives or process improvement activities; accordingly, collaborate with team leadership and peers in DT to ensure cross-functional alignment.
- Coordinate operational management and annual planning for budget and financial forecasts; ensure alignment to plan, prioritization of incremental asks, tracking of savings initiatives, and coordinated spend management.
- Manage the cadence of the SVP office and priorities, including regular engagement with peers in the organization and across other IT areas and with external teams such as finance, HR, product, sales, marketing, and extended ServiceNow stakeholders.
- Lead results-driven quarterly business reviews across the team; coordinate and drive the execution of SVP’s weekly leadership team meetings, quarterly manager meetings, and All Hands meetings.

**Qualifications** To be successful in this role you have**:

- 10 or more years of experience in a business management or senior leadership role
- Bachelor's degree in business, management, technology, or a related field; advanced degree preferred.
- Strong analytical skills and exceptional communication abilities
- Experience in organizing and directing multiple teams and departments.
- Experience in planning and leading strategic initiatives
- Experience in data analysis and budget management
- Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.
- High level of professionalism, discretion, and judgment in dealing with confidential and sensitive information.
- ** Preferred skills and qualifications**
- Consulting experience, with a focus on operations management
- Proven success in a project coordination role
- Nimble business mind, focused on developing creative solutions.
- Strong project-reporting skills, with focus on interdepartmental communications

DTjobs

JV20

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protecte

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