Systems Integration Senior Analyst
hace 4 semanas
**Systems Integration Senior Analyst (Remote)**
**Heredia, Costa Rica**
SGF Global is looking for a Systems Integration Senior Analyst, for IT enterprise in Heredia, Costa Rica.
**Requirements**:
- 3-5 Years experience required
- Ability to troubleshoot and resolve Application performance/functionality issues with vendor coordination.
- Basic knowledge on Windows Server Administration, Active Directory, DNS, DHCP, Load Balancing
- IIS Administration Knowledge (Application pool management, Service restart, pools scheduling, etc)
- Good experience with installing/configuring/troubleshooting SSL certificates.
- Windows server upgrading, patching, troubleshooting
- Need to be strong in Communication skills
- Able to interact with US Vendors
- Possess excellent troubleshooting skills.
- Perform daily health check and resolve any issues that might occur before the business starts.
- Perform research and investigate on the issues reported and bring them to the closure.
- Need to be On-Call in the weekends in rotation
- English C1
- Full time (8h)
**Duties and Tasks**:
- Optimize resource utilization through efficient space and user management.
- Provide solutions to the problems, inquires raised by business for Applications and Servers.
- Engage vendors and follow up on the issues raised by users.
- Perform RCA's to the production incidents and handle repetitive issues via problem tasks.
- Identify areas to reduce errors, implement automation and improve operational efficiencies.
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