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Core Platform Assigned Expert

hace 1 mes

San José, Costa Rica Splunk A tiempo completo

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

**Role**:
As a Splunk Core Platform Assigned Expert for our Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimize their environment through consistent touch points and strategic mentorship, ensuring our customers realize the quickest time to value, and maximum return on their investment. You will collaborate with the team and share your inputs as we build standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer’s most challenging problems, including the ones they didn't even know existed. Splunkers are self-motivated and have a steadfast thirst to learn innovative technologies and thrive in constantly evolving environments. As a successful Splunk IT Ops Assigned Expert you will be adept at understanding, adapting and guiding our customers on how to best use our Platform. Are you up for the challenge?

**Responsibilities**:

- Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.
- High-quality technical mentorship on Enterprise level architecture, configuration, and optimization work in sophisticated environments for area of field including:

- Splunk Core/Cloud
- Enterprise Security/UBA
- SOAR/Phantom
- ITOps, DevOps
- Create, drive, and report on customer success plans
- Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem
- Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.
- Continual engagement and information sharing with CSM, RSM, SE, PS and other engaged parties
- Exceptional execution of practice key performance indicators and contributions

**Requirements**:
**Soft Skills**:

- Ability to act as the trusted advisor and product specialist for assigned customers
- Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
- Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners
- Superior written and oral communication skills a must
- Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction
- Highly developed, operational skills for troubleshooting, problem solving, and resolution
- Ability to balance competing priorities with customer demands
- Highly effective at organizing, planning and leading customers through complex change

**Technical Requirements**:

- Significant experience in technical consulting or big-data analytics
- Statistical and analytical modeling is a plus

**Splunk Core Focus**:

- 3+ years administering and using Splunk
- 2+ years Splunk implementation experience
- 2+ years Splunk Cloud experience
- Cloud Fundamentals Consultant Accreditation
- 2+ years Splunk architecture experience
- Experience with Cloud Migration Projects
- Strong SPL skills and experience a must

**Location and Travel**:

- This is a remote position
- Up to 20% travel may be required for customer facing activities

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.