Inside Account Manager Ii

hace 4 semanas

San José, Costa Rica TD SYNNEX A tiempo completo

The Channel Development Specialist is tasked with being 2nd in command, sales lead, first level escalation in their region, supporting the team's tactical activities on a day-to-day basis, while building and maintaining strong, long-lasting customer relationships with the major accounts in the region.

Also support the regions Manager with strategic and team initiatives, providing rep coaching and mentorship while acting as the direct back up when the Manager is out of the office.

"This role is within our Customer Managed Services (CMS) organization, where you'll work with our internal team, vendor partners, and customers around the world to commercialize and use I.T. products and solutions."

**What You'll Do**:

- Leadership (**10%)**:

- Mentorship/Coaching (**20%)**:

- Manager primary back up (holds, rebills, stock transfers, OOM exceptions, forecasts, escalations) (**10%**)
- Supervise team (provide team performance feedback, support team gaps) (**20%**)
- Manage top/major accounts (**15%**)
- Execute customer strategies including strategic opportunities/projects, analysis, customer pricing, freight contract feedback (**15%**)
- Coordinate with Client Executives and all internal departments on strategic initiatives/escalations (**10%**)
- Additional duties as assigned.
- Meets attendance and punctuality standards.

**What We're Looking For**:

- High school diploma/GED (Bachillerato en Educación Media) required.
- Some College required.
- 100% proficient in English (level B2+ or higher) required.
- 5+ years of relevant work experience its required.
- Able to execute instructions and to request clarification when needed.
- Able to use a 10-key quickly and accurately.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 40 words per minute.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and French (where required).
- Able to create and conduct formal presentations.
- Able to interact effectively with all levels of management.
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
- Possesses strong multi-cultural interpersonal skills.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.

**Other Education / Certifications**:

- Bachelor's degree preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Working Conditions**:

- Professional Office environment.
- Consistent non-standard work hours or overtime as business requires.
- Some travel may be required.

**What's in it for You?**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more
- ** Earn Bonuses**: you'll have the opportunity to earn bonuses on your base salary based on your personal and team performance.
- ** Elevate Your Personal Well-Being**: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
-

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