Site Reliability Engineer

hace 5 meses

San Pedro, Costa Rica CRG Solutions A tiempo completo

Reporting to the Director of Solutions Engineering, the Site Reliability Engineer provides technical and
process guidance specific to a business unit. Key areas of impact this role provides are in depth knowledge
of the engineering environments within the specific business unit and providing automated, stable, and
Automation Solutions Engineering, CI/CD Solutions Engineering, and Cloud Engineering on the DevOps
background in several types of engineering including: Software, Systems, Network, Security, Cloud
(Public/Private/Community/Hybrid), Automation, and Development Operations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Our employees are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:

- Monitoring and attending to site specific engineering IaaS and PaaS systems
- Working closely with site specific engineering teams to provide quality release management services
- Consumes automation from teams listed above to help provide an automated, stable, and consistent development environment.
- Accountable for working with engineering teams to help provide a minimum of 99.9% infrastructure uptime in accordance with current service level agreements.
- Helps to maintain standards for documentation, standard operating procedures, and work instructions.
- Address and coordinate efforts on escalated incidents.
- Maintain and enforce ITIL standards and procedures around service strategy, design, transition, operations, and continuous improvement.
- Assist in managing vendor relationships
- All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of this position.

**MINIMUM KNOWLEDGE, SKILLS AND ABILITIES**:
The requirements listed below are representative of the experience, education, knowledge, skill and/or

abilities required.
- 2+ years in cloud operations, designing solutions leveraging public cloud IaaS and PaaS including

Virtual Machine, Virtual Networking, Load Balancing and other HA technologies, headless

architecture and containerization.
- 5+ years working in technical software or infrastructure engineering teams.
- Configuration management experience using popular automation products such as Azure

Automation, Powershell DSC, Chef, Ansible, Salt Stack, Puppet, or others.
- IaC (Infrastrucutre as Code) Automation provisioning experience using popular automation products

such as Azure Resource Manager Templates, Terraform, UCS Director, VMware vRealize

Automation, or others.
- Experience in developing or participating in cloud migration strategies
- Designing and reporting metrics and dashboards to drive SLA compliance.
- Knowledge and experience in ITIL framework-based operations and reporting.
- Advanced large-scale server and network management technology
- Procedure and policy design, documentation and dissemination
- Automation and analysis of performance and reliability data
- Understanding of global network design and inter-networking
- Security engineering, server and network hardening, auditing and reporting
- Participate in vendor and contract negotiation
- Strong technical, analytical, problem solving and verbal and written communication skills.

**PREFERRED QUALIFICATIONS**:

- Prior healthcare experience would be a plus.
- BA in a computer related field preferred but not required
- Industry certifications such as Cisco CCNA, VMware VCP, AWS Professional or Azure

MCSA/MCSE, Jenkins Certified Engineer, AWS Certified DevOps Engineer or Microsoft Azure

DevOps Solutions Certification

**PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT**:
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

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