Service Segment Manager

hace 1 semana

Heredia, Costa Rica Hewlett Packard A tiempo completo

This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages, and analyzing business performance to identify areas for improvement. The role collaborates globally to implement innovative services and solutions, influences customer projects, and develops compelling proposals to drive revenue growth. The role also participates in complex cross-functional initiatives, solves challenging problems, and leads moderate to high complexity projects.

**Responsibilities**
- Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
- Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Influences customer assessment, planning, and management of network projects, ensuring customer satisfaction.
- Develops compelling proposals for new business benefits, features, and promotions, driving revenue growth.
- Analyzes the business, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
- Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
- Utilizes both technical and business acumen to participate in complex cross-functional initiatives with significant impact on the services business.
- Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
- Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning,

**Knowledge & Skills**
- Agile Methodology
- Analytics
- Business Development
- Business Strategies
- Business To Business
- Customer Relationship Management
- Data Analysis
- Digital Marketing
- Go-to-Market Strategy
- Key Performance Indicators (KPIs)
- Market Research
- Marketing
- Marketing Strategies
- New Product Development
- Product Management
- Product Marketing
- Product Strategy
- Project Management
- Thought Leadership
- Value Propositions

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

**Complexity**
- Responds to moderately complex issues within established guidelines.

  • Service Segment Management

    hace 3 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. - Represents services on product or solution core teams and provides service requirements into product development stages/phases,...

  • Customer Service Specialist Iii

    hace 1 semana

    Heredia, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Manager

    hace 4 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Account Manager

    hace 4 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable...

  • Account Manager

    hace 6 días

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Manager delivers outstanding service and a valuable solution. The position will lead a defined book of business aligned by customer segment within a geography and will be accountable...

  • Customer Service Manager

    hace 4 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • SMC Program Manager

    hace 1 mes

    Heredia, Costa Rica GSB A tiempo completo

    An important company is looking for a SMC Program Manager Business Partnership and Support • Support business planning. Consolidates business information and provides suggestions for benchmark performance and helps define future actions. • Supports the execution of the defined actions across teams. • Help segment Leads in processes such as...

  • Customer Service Manager

    hace 3 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Service Representative

    hace 3 días

    Heredia, Costa Rica Foundever A tiempo completo

    Customer Service Representative (On Site location) Req ID#: 382956 Heredia, Costa Rica, No Selection, CR Job Description: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective Provide high-quality and accurate resolutions to customers under stipulated policies and...

  • Service Delivery Manager

    hace 4 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. - Represents services on product or solution core teams and provides service requirements into product development stages/phases,...

  • Technical Service Administrator

    hace 2 semanas

    Heredia, Costa Rica CBRE A tiempo completo

    Technical Service Administrator Job ID 172905 Posted 18-Jun-2024 Service line Advisory Segment Role type Full-time Areas of Interest Customer Service, Digital & Technology/Information Technology Location(s) Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica JOB SUMMARY This position provides Tier 1 tech...

  • Service Delivery Manager

    hace 2 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements...

  • Service Delivery Manager

    hace 3 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements...

  • Service Delivery Manager

    hace 4 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Owns the customer operational business relationship of mid-size to large domestic accounts. - Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication. - Leads...

  • Customer Service Supervisor

    hace 4 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Service Desk Supervisor

    hace 4 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk Supervisor (SDSUP) responsibility is to oversee the Service Desk resources and ensure that the end-users are receiving the appropriate assistance. The SDSUP will ensure the optimum operation of the Service Desk and Service Desk Analysts, including scheduling, performance reviews, monitoring of performance and reporting of KPIs...

  • Heredia Customer Service Representative

    hace 1 semana

    Heredia, Costa Rica Foundever A tiempo completo

    Heredia Customer Service Representative (Global Park On Site location) Req ID#: 382956 Heredia, Costa Rica, No Selection, CR Job Description: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective Provide high-quality and accurate resolutions to customers under stipulated...

  • Heredia Customer Service Representative

    hace 4 semanas

    Heredia, Costa Rica Foundever A tiempo completo

    Heredia Customer Service Representative (Global Park On Site location) Req ID#: 382956 Heredia, Costa Rica, No Selection, CR Job Description: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective Provide high-quality and accurate resolutions to customers under stipulated...

  • Senior Operations Manager

    hace 2 semanas

    Heredia, Costa Rica Fujitsu A tiempo completo

    The Senior Operations Manager has the capability to be a Single Point of Contact for one global account spanning multiple Service Desks or two or more medium-sized accounts. They manage Operation Managers as required and a team of Service Desk Team Managers, Service Desk Experts, Controllers, and Service Desk Agents.  The role holder will ensure that...

  • Service Desk Team Leader

    hace 3 semanas

    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...