Telecom Expense Analyst

Responsibilities Provide support for both simple to complex projects start to finish with proper documentation as required Request quotes with telecommunication providers, place orders, & obtain internal approvals Provides support to the Global Enterprise for voice & data network services Provide timely status updates to customers, project managers, teams, etc., and management Provides support to implementation efforts across the Global enterprise and insure that projects are executed per to design, within project timeframes, and budget. Work with various IT and business-based groups. Perform Audits on all levels with carriers and vendors Perform problem resolution with technology Vendors (AT&T, Comcast, Lumen, Verizon, Etc.)

**Requisitos**:
Preferred Experience Bachelor's Degree Telecommunication or equivalent experience 3-5 year’s previous telecommunication experience preferred Competencies Effective interpersonal, teamwork and collaboration skills Strong analytical and business problem solving skills Strong written and verbal communication skills with the English language (B2+) Report to Manager in the area of Wireless and Wireline Telecommunication Services (voice & data), and Technology Expense Management Maintain technical and complex aspects of the existing and proposed technology services that reside with Technology providers Validate billing is in alignment with technology quotes Oversee and coordinate service implementations, with direct contractors, 3rd parties, and/or managed service providers Provide status reports, and maintain a broad spectrum of technology business elements knowledge Coordinate Telecommunication moves, adds, changes, and disconnects for both voice and data with both internal and external resources Coordinates Cellular based wireless services with carriers Conducts carrier and vendor based audits Partner and work with 3rd party teams and vendors Analyzes the needs of the users (via Remedy tickets or TEM), and provide recommendations May act as project manager. Establish and communicate common goals and direction for the project with your area of responsibility. Manage project schedules, costs, and technology provider coordination Conduct user training as required Inventory Management based phone numbers 1800’s, DID/DOD, and call detail usage Locally and enterprise wide (Example AT&T’s Route-IT) Place orders with Vendors, prepare change controls, Purchase Request, Produce BOM, order circuits, and MACD’s for both voice and data services Coordinate approvals for internal and external customers Creates and maintains detailed order tracking of all technology services Creates and maintains detailed project plans, scopes of work, diagrams, schedules, and other technical documentation that is circuit or services related for the enterprise Understanding of WAN (MPLS), QOS, Voice, long distance, contracts, DID/DOD numbers, SIP Trunks, and Network service operations. Participate in the ongoing support and maintenance of existing technology service infrastructure Oversee wireless services with carriers Work in an enterprise IT environment with specific tasks. Conduct regular compliance assessments of the enterprise technology infrastructure environment. Participate in design and strategy meetings Provide continuous research, assessment, recommendations, and implementation of new technologies Conduct, research, and recommend solutions as it relates to capacity planning for the enterprise Develop operational knowledge of tools that support the enterprise both internal and vendor provided Additional duties as assigned by the Network Services Leadership Team.