Senior Business Analyst

hace 2 semanas


Heredia, Costa Rica VMware A tiempo completo

**The Elevator Pitch: Why will you enjoy this new opportunity?**

The Senior Business Analyst, CLS position provides you an opportunity to grow your career in the Learning & Development space while also providing you with customer (internal stakeholders) exposure. If you are passionate about the Learning & Development space, Stakeholder management, supporting & administering latest Learning platforms, problem solving, then this is the place for you.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
- Within the first 30 days you become competent with SABA (internally known as HIVE) & Edcast (internally known as VMware Learning Hub), the CLS support model, the business model, standard operational procedures.
- You will work closely with some of the senior members from the team, job shadow and understand the processes and procedures involved to support our businesses
- Within 60 days of hire you will be the Primary POC for SABA & Edcast supporting one or two of our key stakeholders, and you will be responsible to provide L&D solutions to the business through diligent research, testing and troubleshooting if needed
- Within 90 days you will also be trained and start supporting our other platforms (Rosetta Stone & Edgraph) alongside with SABA & VLH while also being an escalation point for any request that can be supported during your time zone
- Within 180 days or before you should be in a position to be proactive and lean into projects, process improvements & automation.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

Your regular activities may be modified to suit your professional strength however you can expect the following:

- Provide Level 2 support for SABA & Edcast to our Learning Professionals
- You will be accountable for all your tasks/tickets and own these from start to finish.
- Engage with business supported on regular cadence to analyse their L&D needs.
- Engage with our key partners to troubleshoot any issues.
- Support on metrics and dashboard such as DOMO, Tableau, Power BI.
- Use tools such as PPT, Visio, Miro to represent your ideas.
- Be the backup POC for some of your team members ensuring that business isn’t impacted.

**What is the leadership like for this role? What is the structure and culture of the team like?**

The Hiring Manager for this team is Sazith Fernandes (Manager, Corporate Learning Services), who leads the team from Bangalore, India. He has been in VMware for 9+ years and believes that leadership is not defined by role/title however through the work we do and impact we create. He encourages all his members to share their ideas and values all levels of contribution to drive the purpose of our Team.

The team is distributed in two different locations. Majority of the team including the Tier 1 team is based out in India while your role will be based out of Costa Rica or United States to support our AMER time zone. The team follows and open and dynamic culture, teach and learn from each other and being collaborative and courteous.

**Where is this role located?**

Remote: This role is fully remote and can be done anywhere in Costa Rica or United States.

**What are the benefits and perks of working at VMware?**
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
- Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
- Wellness reimbursement and online fitness and wellbeing classes

**This job requisition is not eligible for employment-based immigration** **sponsorship** **by VMware.**

**Category **:Business Strategy and Operations
**Subcategory**:Business Operations Analyst
**Experience**:Manager and Professional
**Full Time/ Part Time**:Full Time
**Posted Date**: 2023-02-06



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