Servicenow Sme

**Responsibilities**:

- Responsible for ServiceNow Service Mapping Activities and supports ServiceNow Discovery activities.
- Understanding about CMDB discovery and their error resolution based on Service Mapping errors and issues
- Enable ‘ITOM Visibility Plugin’ to populate the Certificate Inventory Management Application in ServiceNow
- Initial Set-Up of system properties and CMDB tables
- Discover and import certificates in CMDB (via url discovery,IP/Port discovery, from CA Trust)
- Analyse and perform due-diligence over full scope of Certificates hosted over CA/URL/IP port
- Communicate with Certificate Management Team and relevant stakeholder to validate & refine the construct as needed.
- Participate in regular internal and customer meetings as required, adding value as and when required.

**Technical Requirements**:

- Experience as a ServiceNow Service Mapping / Discovery SME
- Good knowledge of Discovery, MID Server Architecture, Probes, Sensors, Patterns and Identifiers
- Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for inventory.
- Add/update/remove Discovery credentials, Discovery ranges and schedules.
- Should be able to troubleshoot issues with Discovery (Windows, Unix, Network devices, Storage, Databases, Cloud Services)
- Works with Service Owners and SMEs to ensure that accurate resource discovered and maintained.
- Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements.
- Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues

Tipo de puesto: Tiempo completo

Salario: ₡1,000,000.00 - ₡2,400,000.00 al mes

Idioma:

- Inglés (Obligatorio)