Bids Administrator

The purpose of the Bids Administrator is to support Food Equipment Specialist’s (FES) as well as provide support to Project Coordinators by administering the sales information system and provide all other administration services for the sales department and staff. RESPONSIBILITIES: Proactively communicate to all internal and external related parties to exceed customer’s expectations. Manage the bids assignment process with accuracy, consistency and timeliness. Use the Auto Quotes, Salesforce and Admin programs to identify customer history to ensure proper bid assignment. Proactively communicate effectively and timely with FES and Manager to ensure bids that require special attention or priority meet the customer’s expectations. Demonstrate basic understanding of customer requests that may include drawings/design, RFQ/RFP, extensive equipment lists etc. to determine assignment. Define the scope of the project in collaboration with the FES and Project Manager where necessary. Perform routine administrative tasks including warranty issues, delivery, damages, returns, accounting and backorders in a professional and timely manner to ensure the best outcome. Ensure fiscal responsibility to the company with good administrative processes to reduce preventable costs. Analyze queues efficiently to ensure proper and timely assignment to Coordinators. Ensure escalated and high risk issues are communicated timely to management for resolution on areas outside of scope. Must maintain an extremely professional working relationship with clients, vendors, peers and management. Demonstrate ability to handle difficult/escalated situations. Participate in training of new Administrators. Perform all other duties assigned by supervisor/manager.

**Requisitos**:
**Basic Qualifications**: High school diploma or equivalent Minimum 1 to 3 years’ experience in customer service/administrative, or related transferable skills. Strong Microsoft Office skills Customer centric and Internet savvy.