Trilingual Graphics Hardware Specialist

hace 3 semanas

Heredia, Costa Rica SYKES Costa Rica A tiempo completo

**Objective**:
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an intermediate level of complexity and answering inquiries via the phone or mail.

**Hard skills**:

- Fluent in verbal and written English and Portuguese, High Proficiency level (85 %>)(must).
- 1+ year experience working with PC hardware and software configuration for high-end gaming, content creation, and enthusiast level markets.
- CompTIA A+ certification (desired).
- Experience with repair, configuration, upgrading, and maintenance of wide range of PC related equipment, components, and software.
- Graphics Display installation, configuration, and troubleshooting.
- Knowledge of Gaming enthusiast terms (Texture quality, tessellation, anisotropic filtering, anti-aliasing, Ambient Occlusion, motion blur, DirectX, Vulkan, Frame Rate and Refresh Rate).

**Soft skills**:

- Very Good oral communication skills.
- Excellent listening skills.
- Proactive.

**Responsibilities**:

- To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through on-line networks, and/or mail, and resolve the issue accordingly.
- To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
- To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies.
- To coach, mentor and evaluate the technical proficiency of his/her peers.

**Benefits**:

- Partial Work at Home.
- Additional Days Off.
- Educational Reimbursement.

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