Noc Analyst Ii
hace 6 días
**The role**
**Schedule/Available Shifts**:
- 8AM - 5PM Tuesday - Saturday
- 1PM - 10PM Monday - Friday
**What you’ll do**
- Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.
- Document all network-related activities in ticketing system.
- Provide technical support for telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities.
- Provide a single point of interface to internal and external clients on issues pertaining to our SD-WAN, MPLS, Internet, VoIP, and other managed services.
**what you’ll bring to succeed**
- Bachelor’s degree in a technical discipline and/or minimum 2 years’ relevant experiences required
- Experience in NOC operations and process management including working in ticketing systems [Service Now, Remedy, Salesforce, etc] *
- Organization skills, a detail-oriented mindset, and the ability to effectively handle concurrent projects
- Ability to work 1st or 2nd shift work hours, especially weekends, and participate in a rotating on-call schedule
- Ability to work in a fast-paced environment with limited supervision
- Knowledge and usage of SolarWinds, PRTG, SevOne, Cacti, Libre or similar monitoring tools*
- Thorough understanding of layer 2/Layer 3 routing/switching including routing protocols, ACL, filtering.
- Proficiency with basic network troubleshooting tools - ping, traceroute
- Proficiency with CLI environments for network equipment.
- Proficiency with IP addressing and subnetting - IPv4 and IPv6.
- In depth experience with T1, T3, OCn, Sonet, Ethernet, and Fiber delivery & troubleshooting
- Exposure to Carrier-grade Ethernet Testing & Troubleshooting [including RFC 2544 or related]
- Current CompTia Network + certification a plus
**what success looks like**
Quality Control: You will ensure that customers receive the exact product/service (equipment, bandwidth, throughput, etc.) ordered
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