Ambassador, Transfers

hace 4 días

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

2+ year as HR Generalist or Contact Center in a corporate environment - Proven ability to manage customer contacts in a fast-paced environment - Schedule flexibility, including weekends (shifts may vary from 6:00 a.m. to 10:00 p.m.) - Track record of exceeding operations KPI, such as Quality Assurance (QA) - Superior attention to detail. - Strong research and Root-Cause Analysis - Must have a consistent record of exceeding KPI expectations. - Exemplify high judgement. - High degree of process knowledge. - Demonstrated ability to independently problem-solve. - Proven experience working cross-functionally to solve complex problems. - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards. - Excellent interpersonal skills with the ability to communicate at all levels within and outside the organization.
- +3 years of Customer Service experience
- A completed Bachelor’s Degree from an accredited university or +1-year experience in the Global Transfer Services
- Basic legislation knowledge pertaining to HR & Labor
- Third Language proficiency is an added advantage (Spanish, French, Italian, Portuguese or German)
- Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements
- Intermediate level of Excel and numerical skills
- Experience working with Senior Leaders.

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    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

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