O2c Collections Team Lead

hace 2 semanas

San José, Costa Rica TE Connectivity A tiempo completo

TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve efficiency.

**What your background should look like**:
**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation**Role Definition**:
Manages the planning, and delivery of in-scope O2C processes including Accounts Receivables, Cash Application, Credit, Dispute Management, and Collections.

**Responsibilities**:

- Building strong relationships with key stakeholders.
- Ensuring compliance with applicable policies, procedures and processes.
- Identifying and contributing to continuous improvement initiatives with the O2C function, ensuring that improvements are incorporated into the work routine.
- Overseeing regional receivables collection activities, including unique collections plans, bankruptcy or special action notices and placement of accounts with collection agencies.

**Other Attributes**:
**Education and Experience**:
Generally requires Bachelors degree in appropriate field with a minimum of 8 years of experience; Masters degree or higher or local equivalent may be preferred at this level

**Competency Descriptors**:
**Business**:

- **Level Basic Understanding**:

- Works to understand the business priorities of internal and external clients.
- Describes profitability drivers and considerations.
- Describes desired or actual business results in measurable scales or terms.
- Explains how the organization makes money.

**Diversity, Equity and Inclusion**:
**Drive diversity and inclusion**: Knowledge of individual differences and their value; ability to recognize and respect the value of individual difference and diverse perspectives at all levels of the organization.
- **Level Working Knowledge**:

- Encourages innovation and creativity at the workplace.
- Supports systems and practices which promote diversity in the workforce.
- Seeks and integrates different thoughts and perspectives.
- Assesses and corrects their own biases and stereotypes.
- Works towards reaching an agreement with people who have diverse opinions.

**Individual**:

- **Level Extensive Experience**:

- Reviews others' writing or presentations and provides feedback and coaching.
- Adapts documents and presentations for the intended audience.
- Demonstrates both empathy and assertiveness when communicating a need or defending a position.
- Communicates well downward, upward, and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
- Maintains focus on the topic at hand.

**Leadership**:
**Envision the future**: Knowledge of evolving the business to remain competitive; ability to understand, adapt oneself to, respond to and proactively seek changes and innovation in the business environment to improve the competitive advantage of an organization.
- **Level Working Knowledge**:

- Implements new systems, procedures and tools efficiently when changes occur in the work environment.
- Adjusts current working processes or adopts new approaches in response to changes in the business environment.
- Seeks challenging opportunities or assignments to grow and develop one's own knowledge, skills and abilities.
- Explains lessons or experiences learned from mistakes and failures as well as successes.
- Communicates and analyzes assumptions about a particular issue with colleagues to gain new perspectives or more effective solutions.

**Execute the plan in a disciplined way**: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
- **Level Extensive Experience**:

- Updates stakeholders on potential changes; re-negotiates requirements as necessary.
- Identifies the critical goals and tasks required to meet daily objectives.
- Develops contingency plans or to improve processes and to avoid problems before they occur.
- Evaluates linkages and interrelationships when prioritizing multiple responsibilities.
- Manages conflicting priorities effectively.
- Tracks the implementation of plans closely to ensure that desired outcomes are achieved.

**Hold people accountable**: Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions and results, and focus on activities that have the greatest impact on meeting work commitments.
- **Level Extensive Experience**:

- Reinforces positive contributions and recommends adjustments for improving outcomes.
- Helps others to identify and work around problems that could impede progress.
- Applies available tools and resources to work efficiently.
- Develops and applies project

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