Tier 1

hace 2 semanas


San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

**Tier 1 **Vacante Fresca****:
E2E TECHNOLOGY SOLUTIONS

**Publicado el**: 07-11-2023,
por E2E TECHNOLOGY SOLUTIONS.

**Descripción de la Empresa**: Servicios.

ACERCA DE LA VACANTE

Funciones del Puesto
- Responsible for providing 7 / 24 / 365 help desk service and systems monitoring.
- Able to travel in and out of the GAM to perform ISP installations and troubleshooting.
- Able to resolve all tier 1 issues and consistently maintain high first call resolution metrics.
- Adhere to establish Service Level Agreements and Key Performance Indicators.

Requisitos del Puesto
- 1-2 years of IT HelpDesk experience.
- English level 100% (write, speak)
- Bachelor’s degree in Computer Science or equivalent experience.
- Troubleshoot software and hardware issues, Windows OS and Microsoft Office (Excel+).
- Networking background / CCNA, Networks+. CompTIA A.
- Field technician experience, willing to travel in and outside the GAM to perform Internet setups.
- Knowledge in telecommunications is a plus.

Experiência Deseada
- 1 -2 years of IT HelpDesk Experience
- English level 100%

OTROS DETALLES

Area del Puesto

Telecomunicaciones

Ubicación del Puesto

Tibas, San Jose, Costa Rica

Nível Académico

Bachillerato Universitario

Nível de Cómputo

Soporte Técnico

**Idiomas**:
Inglés: 100%

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