Technical Support
hace 2 semanas
**INconnet Serviços de Informática Ltda. - Soporte Técnico TI (Costa Rica)**
¿Te apasiona la tecnología y ayudar a los demás? ¿Prosperas en un entorno acelerado? Si es así, queremos saber de usted
**Responsabilidades**:
- Proporcione soporte técnico de nível 1 a los usuarios finales por teléfono, correo electrónico y herramientas de escritorio remoto.
- Solucione y resuelva una amplia gama de problemas de TI relacionados con Windows, Office, Office 365, hardware, redes y soporte general de TI.
- Configure y mantenga las estaciones de trabajo de los usuarios para garantizar un rendimiento óptimo.
- Documentar problemas técnicos y resoluciones en un sistema de tickets.
- Mantener una relación positiva y profesional con los usuarios.
- Identifique e investigue de forma proactiva posibles soluciones para mejorar la eficiencia del soporte.
- Esfuércese continuamente por ampliar sus conocimientos y habilidades de TI.
**Calificaciones**:
- 2 a 3 años de experiência en soporte TI o áreas afines.
- Fuertes habilidades de comunicación en portugués y español (escrito y hablado).
- La fluidez en inglés es una ventaja.
- Excelentes habilidades de servicio al cliente y compromiso con la satisfacción del usuario.
- Resolución proactiva de problemas y capacidad analítica.
- Capacidad para trabajar de forma independiente y como parte de un equipo.
- La experiência con sistemas de emisión de tickets de TI (Zendesk, ServiceNow, etc.) es una ventaja.
- Se requieren conocimientos de hardware, redes y conceptos generales de TI.
**Beneficios**:
- Paquete de salarios y beneficios competitivos.
- Oportunidad de trabajar en una empresa dinámica y en crecimiento.
- Oportunidad de desarrollar tus habilidades y conocimientos técnicos.
- Sea parte de un ambiente de equipo de apoyo y colaboración.
**Aplicar**:
Envíe su CV y carta de presentación en nuestro formulario en hidden
Ingrese nuestro código**:OP38272**
Gracias
Equipo de Recursos Humanos de INconnet
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Freelance
Salario:80.00
Cantidad de vacantes: 5
REQUERIMIENTOS
Experiência Mínima: 1 año
Estudios Mínimos: Secundaria Rama Técnica
Edad: De 20a60 años
Sexo: Indistinto
Conocimientos Informáticos: Hardware, Impresoras, Instalación De Software Y Hardware
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