Noc Analyst

hace 2 horas

Santa Ana, Costa Rica Nitel A tiempo completo

ACERCA DE LA VACANTE

Funciones del Puesto

Monitor NMS (Network Monitoring Systems) for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.
Accurately document & manage all detailed client information and network-related activities and interactions in Salesforce ticketing system.
Provide technical support for telecom transport services T1, DS3, OCx, Fiber, Wireless, and Ethernet facilities.
Provide a single point of interface to internal and external clients on issues pertaining to our SD-WAN, MPLS, Internet, VoIP, and other managed services.
Collaborate with clients, team members, field support staff, and vendor technical resources to isolate problems and implement solutions

Requisitos del Puesto

Experience with SD-WAN architecture (configuring, installing, troubleshooting)
Experience with firewalls, VPNs, ACLS, and NATs [Example: Cisco, Check Point, Palo Alto, Fortinet]
Experience troubleshooting VOIP protocols, SIP call flows, and other voice-related technologies
Layer 2/Layer 3 routing/switching knowledge
Exposure to DNS hosting principles and best practices
Current Cisco CCNA, CCNP, or equivalent certification

Experiência Deseada

Certification or Technical Degree in a technical discipline and/or minimum 2 years of relevant experiences required
English Level should be B2+ or above
Experience in 24/7/365 NOC operations and process management including working in ticketing systems [Service Now, Remedy, Salesforce, etc]
Organization skills, a detail-oriented mindset, and the ability to effectively handle concurrent projects
Capability to solve complex challenges and issues with device configurations, network outages, and troubleshooting of all product and service offerings
Experience with systems, specifically open source server operating systems, scripting languages, and network monitoring systems
Knowledge and usage of SolarWinds, PRTG, SevOne, Cacti, Libre or similar monitoring tools
Basic Layer 2/Layer 3 routing/switching knowledge
Experience with T1, T3, OCn, Sonet, Ethernet, and Fiber delivery & troubleshooting
Exposure to Carrier-grade Ethernet Testing & Troubleshooting [including RFC 2544 or related]

Habilidades Deseadas

Do the right thing
Work with passion
Amaze every customer
Deliver on promises
Inspire others and lead by example

OTROS DETALLES

Area del Puesto

Telecomunicaciones

Ubicación del Puesto

Santa Ana, San Jose, Costa Rica

Salario

1300-1600 **(Dólares)**

Nível Académico

Diplomado

Nível de Cómputo

Soporte Técnico

**Idiomas**:
Español: 100%
Inglés: 90%

  • Noc Analyst

    hace 1 día

    Santa Ana, Costa Rica Nitel A tiempo completo

    **the gig** You are adept at spinning plates - as well as blocking and tackling - as you are responsible for seeing the full resolution of all trouble tickets and serve as the first line of technical communication with our customers and field staff. You love collaboration and teamwork as you serve as a liaison between customers, providers, and Nitel’s...

  • Noc Analyst Ii

    hace 1 semana

    Santa Ana, Costa Rica Nitel A tiempo completo

    **The role** **Schedule/Available Shifts**: - 8AM - 5PM Tuesday - Saturday - 1PM - 10PM Monday - Friday **What you’ll do** - Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production. - Document all network-related activities in ticketing system. - Provide technical support for telecom transport...

  • Network Analyst Ii

    hace 4 días

    Santa Ana, Costa Rica Nitel A tiempo completo

    **the gig** You configure, turn-up and support Nitel-managed hardware in the field. You’ process orders, maintain and monitor managed hardware health, manage the uptime record, play a part in team growth/development, and handle both planned and unplanned network events. You love collaboration and teamwork as you will work together with the Provisioning,...

  • Noc Analyst I

    hace 7 meses

    Santa Ana, Costa Rica Nitel A tiempo completo

    **the position** **what you’ll do** - Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production. - Document all network-related activities in ticketing system. - Provide technical support for telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities. - Provide a single point of...