Sr. IT Engineer Infrastructure Network Security

hace 2 semanas


Heredia, Costa Rica Manpowergroup CCA A tiempo completo

Job Summary

Essential Responsibilities
- Primary job duties this position is responsible for achieving are listed in order of importance."
- Implementation, coordination, and support of enterprise firewall changes (e.g., code/OS upgrades, hardware refresh) to ensure successful deployment and operational service
- Provide change management support for network security infrastructure (e.g., Palo Alto and Cisco firewalls)
- Provide incident management and on-call support for network security infrastructure (e.g., Palo Alto and Cisco firewalls, other network security related events)
- Provide pro-active monitoring of network security infrastructure
- Respond to infrastructure alerts, determine impact, triage, resolve and/or escalate high priority issues or risks, as appropriate
- Create, update, and close incident and change-related tickets within ServiceNow ensuring all procedures, policies, and timelines are followed
- Document and provide input on root-cause analysis and prevention plans
- Collaborates with IT teams and key business partners to troubleshoot complex network security systems and provides solutions, as appropriate.
- Collaborates with team members to develop project support plans, schedules, and assignments to accomplish priorities and deadlines
- Proficiency with utilizing Splunk for troubleshooting and reporting

**Requisitos**:
Job Qualifications
- Bachelor's degree in Computer Science, CIS, or related field and minimum six (6) years experience in an IT operations environment. In lieu of Bachelor's degree, equivalent experience of 3 years will be considered, in addition to the listed minimum years of experience (9 years total).
- with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement"
- Minimum two (2) years experience in the planning, design, and implementation of network security solutions.
- Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of network security technologies.

Basic Qualifications
- 5 years minimum experience managing and supporting the following technologies: Palo Alto firewalls, Palo Alto Panorama, Cisco firewalls
- 3 years minimum experience managing and supporting the following technologies: Splunk, Cisco Routing/Switching

Additional Requirements
- Ability to read, write, and communicate in English proficiently
- Experience with physical hardware (firewalls, routers, switches), as opposed to only virtual appliances

Preferred Qualifications
- Knowledge and experience using ServiceNow's Incident and Change Management modules
- Palo Alto and/or Cisco Security Certifications


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