Helpdesk Advisor

**Why Kyndryl**

**Your Role and Responsibilities**

Your Role & Responsibilities:
The Kyndryl CIO Support Desk is transforming how we provide helpdesk services. We are looking for talented Windows/Mac/Linux support Advisors to join our team in Heredia, Costa Rica.

**Responsibilities**:
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.

This role requires outstanding communication, collaboration, and problem-solving skills. Must have the ability to work in Costa Rica without current/future need for Kyndryl sponsorship.
**Required Technical and Professional Expertise**

At least 2 years Windows or Mac or Linux support experience professionally

At least 2 years professional troubleshooting expertise

Excellent verbal and written French and English Communication skills

Customer support experience and service focus

Active listener with flexibility to modify approach and adapt to customer needs

Ability to multi-task

Proven problem-solving skills

Knowledge sharing
**Preferred Technical and Professional Experience**

3 to 4 years technical support or help desk experience supporting Windows or Mac or Linux.
**Required Education**

Bachelor's Degree

**Preferred Education**

Bachelor's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Customer Service Representative

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada

**Is this role a commissionable / sales incentive based position**

No