Application Specialist Software Engineer
hace 3 semanas
**Description**
- The Application Specialist will work as a consultant to understand clients issue to deliver a resolution.
- The Application Specialist is also a primary conduit between the client and ESI product development for issues, defects and enhancements. While working through these challenges, the Application Specialist must always focus on customer satisfaction.
- The Application Specialist is primarily responsible for providing resolutions of one or more software products.
- Another key expectation of the role is demonstrating competence of problem solving methods. The Application Specialist ability to identify the cause of various issues and ability to formulate resolutions or a work-around. The position requires communication skills and a sense of what it means to deliver customer value everyday. ESI expects that the delivery of the resolution is in a timely manner based on the severity and Service Level Agreement.
**Requirements**:
- BA/BS degree (preferably with Computer Science, Information Technology.(Developer)
- 3-5+ years previous years of software experience in a service oriented environment.
- 2-4 years experience with C#,.NET, Java, HTML, JavaScript, XML or other programming languages and tools.
- Knowledge of SQL Server, Oracle or other RDBMS development.
- Provide technical assistance support to customers, utilizing systems and data to resolve complex business issues.
- Log and document all issues in a clear and concise manner.
- Work with development and services staff to resolve critical issues.
- Maybe on call for extended hours.
- Oil & Gas experience a plus.
- Customer Help-Desk experience preferred
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