Senior Business Analyst
hace 4 semanas
**Our company**:
Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.
Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.
**About the role**:
the product management team is reviewing existing functionality to identify areas where existing bugs need to be fixed in the rewrite and where small changes can be made to improve the user experience.
**Essential duties and job responsibilities**:
- Review existing bugs and link them to the work being done by developers to rewrite parts of the code so that those bugs can be fixed as part of the rewrite process.
- Review requirements and answer questions about functionality for developers and QA team members.
- Review and prioritize newly reported bugs that QA identifies when testing rewritten pages.
- Collaborate with designer on the design of pages to be rewritten
- Conduct review and analysis of Insight Standard Reports to develop recommendations on which need to be rewritten and which can be sunset.
- Deploy design prototypes via automated tool (Sprig) and compile and analyze user feedback.
- Monitor customer NPS responses and follow-up with customers reporting low satisfaction scores. Schedule follow-up meetings between customers and the product manager to collect additional feedback.
- Set-up feature and page usage tracking in Gainsight as part of our implementation process.
- Set-up guides as in-app help resources and announcements for users.
- Review and analyze product features that can be benefit from in-app help delivered through Gainsight.
- Participate in the process of reviewing migrated content, cleaning up data, inputting new content, and coordinating with the team assigned with managing the implementation.
**Requirements**:
- 5+ years of experience working with technology and data, directly as a Business Analyst or other capacities (e.g. implementing, testing, etc.)
- Ability to write clear and well structured business requirements/documents.
- Ability to lead information gathering and usability sessions with clients.
- Excellent English skills (C1 minimum).
**Why you will love working with us**:
- 100% WFH and available workplace office space if preferred
- Private medical, dental and life insurance
- Additional vacations per work anniversaries
- Birthday day off
- 3 sick leaves paid per year
- Certification Reimbursement
- Substantial referral bonuses
- Welcome bonus
- Employee Solidarity Association
- A value-based culture where opportunities to learn are endless
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