L2 Support Manager

hace 7 días


Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Hiring and people management of a department of software developers and technical staff.
- Overseeing the quality, schedule, and pace of software development in your organization.
- Enabling your team to perform their best by negotiating resources and skill development to remove blockers and create new opportunities.
- Handling performance management processes and working with the global management team.

**Required Technical and Professional Expertise**
- 5+ years of software development leadership experience practicing Agile principles.
- 2+ years of people management experience leading a department of 10 or more developers.
- 2+ years working with Linux, virtualization technologies (VMware, KVM), and networking.
- 2+ years working with on-call rotations and managing SaaS services.
- Excellent people skills, including negotiating, recruiting, motivating, and team building.
- Strong communication skills and the ability to work in a fast-paced environment with remote office locations.

**Preferred Technical and Professional Expertise**
- Experience with cloud infrastructure and orchestration technologies such as Kubernetes, Openshfit, Kafka, AWS, Azure, Ansible, Chef, and Puppet.
- Basic experience working with GIT.
- Basic scripting experience using an exhibited language such as Perl and/or Python (additional scripting language knowledge a plus).
- Experience developing commercial software using Javascript Framework.
- Relational database concepts knowledge.
- Experience with scalability and performance of microservices.
- Interest in Cloud computing, Internet of Things, Internet/Network Security.**About Business Unit**

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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