Client Services QA Analyst Senior

hace 3 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
Role Purpose: Performs and/or supports manual and automated quality validations tasks to ensure that products outputs meet client specifications. Communicates with processing analysts, business analysts on product issues looking for solutions to have the products delivered on time and with full quality to our clients.

Major Job Functions
- Collaborate with internal and external groups to complete and deliver programs with full quality.
- Validate coding based on client requirements.
- Log issues discovered on QA process to track, monitor accuracy and completeness of all assigned jobs looking for improvements.
- Troubleshooting and help on implementing necessary program changes, updates, or additions
- Communicate status with team members, end users and clients within client expectations.
- Analyze data using internal tools and manual process including reporting analysis and dumps validations.
- Process multiple projects prioritizing accordingly.

**Qualifications**:

- Bachelor’s degree or equivalent experience required, preferably in the Computer Programmer/Analyst area
- 2 - 4 years’ experience in a data processing or computer operations field. Technical experience.

Mandatory knowledge:

- GVAP/Excelsior Studio
- SAS Validator
- Prescreen, Account review, Archive, Dataprep
- SME on at least 1 Strategic/High touch client.

Looking for:

- A highly motivated analyst who loves working on a high performing team
- Good analytical skills (problem identification).
- Detail oriented.
- Good organizational skills.
- Collaborative, a solid communicator, and work well with your team and stakeholders.
- Multitasking and Time Management skills
- Strong PC skills, may include, Excel, SQL, IBM DB2.

It’d be great if you also have:

- Aperture use to pull profiles
- Experience with automation
- JCL, mainframe knowledge.
- Experience in Agile methodology
- Lean/SixSigma certification
- Knowledge of US consumer credit policies, procedures and regulations highly preferred Mandatory knowledge:

- GVAP/Excelsior Studio
- SAS Validator
- Prescreen, Account review, Archive, Dataprep
- SME on at least 1 Strategic/High touch client.
- Looking for:

- A highly motivated analyst who loves working on a high performing team
- Good analytical skills (problem identification).
- Detail oriented.
- Good organizational skills.
- Collaborative, a solid communicator, and work well with your team and stakeholders.
- Multitasking and Time Management skills
- Strong PC skills, may include, Excel, SQL, IBM DB2.
- It’d be great if you also have:

- Aperture use to pull profiles
- Experience with automation
- JCL, mainframe knowledge.
- Experience in Agile methodology
- Lean/SixSigma certification
- Knowledge of US consumer credit policies, procedures and regulations highly preferred

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_

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