Partner Specialist

hace 2 semanas


San José, Costa Rica Cognizant Technology Solutions A tiempo completo

**Team Lead - Adv**

**Qualification**:
**Graduate (exclusion**:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
** Responsibility**:
**Stakeholder/Business Management**:

- '- They would be required to interact with customers (internal / external) to meet process deliverables.
- Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.

**Customer Relationship Management**:

- Provide information, educate customer, troubleshoot, probe and fix issues.
- Follow up on Waiting/Open issues, feedback and coaching.
- Conduct Quality audits and review of teams’ performance.

**People/Team**:

- Conduct Huddles and Team meetings.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Act as a buddy for New Hires.
- First level reporting.
- Conduct peer reviews.
- Conduct refresher training.
- Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
- **In the absence of the PL and TL, perform the following tasks when assigned**:

- i Handle escalation calls.
- ii Manage service levels on a daytoday basis.
- Provide coaching and feedback for improvement.

**Must Have Skills**
- Customer Service

**Good To Have Skills**
- Speaking English

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:May 01 2024

**About Cognizant


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