Partner Specialist
hace 2 semanas
**Team Lead - Adv**
**Qualification**:
**Graduate (exclusion**:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
** Responsibility**:
**Stakeholder/Business Management**:
- '- They would be required to interact with customers (internal / external) to meet process deliverables.
- Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.
**Customer Relationship Management**:
- Provide information, educate customer, troubleshoot, probe and fix issues.
- Follow up on Waiting/Open issues, feedback and coaching.
- Conduct Quality audits and review of teams’ performance.
**People/Team**:
- Conduct Huddles and Team meetings.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Act as a buddy for New Hires.
- First level reporting.
- Conduct peer reviews.
- Conduct refresher training.
- Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
- **In the absence of the PL and TL, perform the following tasks when assigned**:
- i Handle escalation calls.
- ii Manage service levels on a daytoday basis.
- Provide coaching and feedback for improvement.
**Must Have Skills**
- Customer Service
**Good To Have Skills**
- Speaking English
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:May 01 2024
**About Cognizant
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