Mgr Iii, Digital Supply Chain, Digiflex

hace 7 meses


San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

Bachelor’s degree or similar qualification in Business Administration, or equivalent experience
- Previous experience of managing a large team
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using Microsoft office tools including Word, Excel, Power Point and Outlook

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to improve the experience of how and what Amazon customers are watching?

We are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.

Key job responsibilities
1. Manage a 50 to 100 member team on tasks associated to content publishing, quality and data labeling
2. Set the vision, direction and culture of the teams by managing individual and team performance expectations and goals, monitoring real time service levels, and holding the teams accountable to meet and exceed performance targets.
3. Lead the Publishing/ Quality Operations for Prime Video DigiFlex EU Site.
4. Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures and drive measurable improvements in areas that could improve the customer experience.
5. Influence stakeholders to prioritize changes to improve ROI. Present to senior leadership on key strategies and program performance.
6. Collaborate with BI resources to develop a metrics dashboard for the various programs to monitor impact and drive improvements.
7. Take ownership of planning deliverables, including HC planning, hiring, infrastructure and utilization
8. Own people management activities i.e., appraisal, training and mentoring talent to grow within Organization & control attrition
9. Implement performance goals, monitor and evaluate against pre-set goals by implementing action plans to resolve performance barriers as needed.
10. Develop mechanisms to communicate proactively and effectively with partner teams - Weekly, Monthly, and Quarterly reviews and device plan of action on the opportunities.
11. Develop and drive site-wide improvements in Operations, Quality, Productivity, Customer experience and People metrics.

A day in the life
As the Operations Manager for DigiFlex team, you will be responsible for strategy and execution for content coverage, quality and international expansion. You will play a vital role, split between people and program management, leading highly operational teams and driving cross-functioning projects. To succeed in this role, you will have a proven track record of driving successful programs and team operations, sound business judgment, bias for process improvement and ability to think strategically and creatively, to solve problems, prioritize goals and optimize resource allocation. You will also be able to have fun and inspire fellow Amazonians in their career journey.

About the team
Prime Video DigiFlex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to enhance and uphold PV’s Customer experience, Quality bar and metrics. DigiFlex Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.

We are a group of entertainment enthusiasts; passionate about ensuring all our customers around the globe have access to all the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.

San Jose, H, CRI
- Experience of managing a 50-100 person team
- Previous experience of hiring and managing digital media teams
- Certified or trained in Lean Six Sigma methodology
- Experience and proficiency in Post house/Studios industry in the content publishing or quality management domain
- Experience and understanding of digital media and/or digital video supply chain
- Experience in data analysis, either through professional experience or educational qualification
- Experience in content publishing, quality and data labeling
- Passionate about video content, online streaming platforms, online business, e-commerce



  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Summary: We are seeking an experienced Operations Manager to lead our Digital Supply Chain team at Amazon Support Services Costa Rica Srl - B20. As a key member of our organization, you will be responsible for managing a team of 50-100 members and overseeing the publishing, quality, and data labeling processes for our digital media content.Main...


  • San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Job OverviewWe are seeking a highly skilled Supply Chain Operations Specialist to join our team at Digital Risk, Llc. This role involves providing exceptional support to our customers by streamlining their supply chain functions.


  • San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Supply Chain Specialist to join our team. As a key member of our operations group, you will be responsible for ensuring the efficient flow of goods and materials throughout our supply chain.The ideal candidate will have a strong background in supply chain management, with experience in warehouse...

  • Supply Chain Strategist

    hace 3 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    About PfizerPfizer is a leading global biopharmaceutical company that applies science and our deep understanding of biology to create medicines and vaccines that change patients' lives.Job SummaryWe are seeking a highly skilled Supply Chain Strategist to join our team. This role will be responsible for planning and executing demand and supply strategies in...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Pfizer is seeking a highly skilled Supply Chain Strategist to join our dynamic team. As a key member of our Logistics and Supply Chain organization, you will play a critical role in developing and implementing mid-to long-term supply chain strategies and networks.Key Responsibilities: - Manage and coordinate supply chain activities to ensure reliable product...


  • San José, Costa Rica Coca-Cola A tiempo completo

    The Supply Chain Director for Central Zone will have the challenge of overseeing a broad range of topics to assure the performance and growth ambitions for the region: Supply Chain Risks and Disruptions, Infrastructure and Capacity Planning, S&OP nextGen and Productivity opportunities. Besides the Business goals, the Supply Chain particularities and the...

  • Supply Chain Planner

    hace 7 meses


    San José, Costa Rica ASEPSA A tiempo completo

    WE´RE HIRING: SUPPLY CHAIN PLANNER **Role Summary** This position is responsible for managing and coordinating the supply chain activities for all external suppliers to ensure reliable product supply to market consistent with company objectives, customer service level and inventory management targets. **Basic Qualifications** Minimum of 2 years of...

  • Supv Iii Supply Chain

    hace 2 días


    San Rafael, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Supply Chain Managers are responsible for the timely, cost-effective procurement, inventory control, planning and quality control of production materials. They ensure the availability of materials in the supply chain, as scheduled, and the maintenance of inventory at the established levels. They coordinate and integrate the flow of...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    This role has been designated as 'Edge', which means you will primarily work outside of an HPE office. Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. As a Global Supply Chain Manager at Hewlett Packard Enterprise, you will be...


  • San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    At Mphasis, we're dedicated to helping enterprises transform their businesses globally through the application of next-generation technology. Our customer-centric approach is reflected in our Front2Back Transformation methodology, which harnesses the power of cloud and cognitive technologies to deliver hyper-personalized digital experiences to clients and...

  • Supply Chain Planner

    hace 2 meses


    San José, San José, Costa Rica Emerson A tiempo completo

    OverviewWe are seeking a highly skilled Supply Chain Planner to join our team at Emerson. As a Supply Chain Planner, you will play a critical role in ensuring the timely delivery of products to our customers while minimizing inventory levels.Key Responsibilities- Develop and maintain accurate demand forecasts to inform inventory management decisions-...

  • Manager Ii

    hace 7 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Master's degree - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience defining program requirements and using data and metrics to determine improvements -...

  • Supply Chain Analyst

    hace 7 meses


    San José, Costa Rica INTEL A tiempo completo

    The Costa Rica Logistics Supply Chain Analyst will report to the Costa Rica Site Logistics Manager, as part of the Global Logistics Organization. The position is responsible to support processes and systems of CR Logistics and/or Global Supply Chain organizations by developing advanced solutions to complex supply chain problems, using extensive data and...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job SummaryWe are seeking a highly skilled Global Supply Chain Strategist to join our team at Huntsman Corporation. As a key member of our supply chain operations, you will play a critical role in shaping our regional demand plan and ensuring the smooth execution of our logistics operations.Estimated Salary: $120,000 - $180,000 per year, depending on...

  • Supply Chain Manager

    hace 7 meses


    San José, Costa Rica Eaton A tiempo completo

    Eaton’s EPG LAC Latin AmericaCaribbean Division division is currently seeking a Supply Chain Manager. The Supply Chain Manager manages all the planning, purchasing and logistics within the operation, being responsible of the Supply Chain optimization, Inventory Management, Materials planning and purchasing, sourcing, scheduling, SIOP, Warehouse management,...


  • San José, San José, Costa Rica Intel A tiempo completo

    Key Responsibilities:As a Supply Chain Technical Analyst at Intel, you will own the planning of complex supply chain links. Your key responsibilities will include developing, optimizing, coordinating, and driving execution of supply chain planning schedules, materials, forecasts, build plans, and capacity requirements, logistics, and inventory optimization...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of tax, finance or a related analytical field experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - Relevant experience in data analysis, research, experimentation, business intelligence and data warehousing tools, or comparable...


  • San José, San José, Costa Rica Asepsa A tiempo completo

    **About the Role**We are seeking a highly skilled Supply Chain Planner to join our team at Asepsa.Key Responsibilities:Manage and coordinate supply chain activities for external suppliers.Ensure reliable product supply to market consistent with company objectives.Meet customer service level and inventory management targets.Requirements:Minimum 2 years of...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job OverviewWe are seeking a highly skilled Supply Chain Technical Analyst to join our team at Intel. As a key member of our sales and marketing organization, you will play a critical role in driving supply chain planning, optimization, and execution.Job DescriptionThis is a challenging position that requires strong analytical skills, business acumen, and...


  • San José, San José, Costa Rica Intel A tiempo completo

    At Intel, we are seeking a highly skilled Supply Chain Planning Analyst to join our team. This role is ideal for individuals who enjoy analyzing data and developing strategies to optimize supply chain planning activities.Key Responsibilities:Analyze supply chain data to identify trends and opportunities for improvementDevelop and implement strategies to...