Customer Support Associate
hace 20 horas
**JOB REQUIREMENTS**:
- 1 years’ experience in a busy team in a client-facing function within the financial services sector.
- A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture.
- Ability to lead by example and deliver service excellence to customers
- Maintain and exceed targets and meet tight deadlines
- Able to identify own development areas and training needs
- Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels
- Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business
- Ability to influence others to a desired outcome
- Highly driven, with strong desire to succeed
- Analytical capacity and innovative problem-solving skills
- High degree of professionalism, with a confident, assertive style
- Desire to exceed personal and team targets
- Team player
- Effective time management skills
- Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet
-
Customer Support Associate
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate** The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Customer satisfaction and retention. **You will be responsible for**: **Request Handling - Pre & post-transaction queries.** - Resolve...
-
Customer Support Associate
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completo**Customer Support Associate** The primary purpose of the Customer Support Associate is to provide internal support to the sales/operations group; may act as a liaison to client. Main responsibilities may include handling the administration of client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and...
-
Customer Support Associate
hace 2 días
Santa Ana, Costa Rica Convera A tiempo completo**Job Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...
-
Customer Support Associate
hace 2 días
Santa Ana, Costa Rica Convera A tiempo completo**ob Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...
-
Customer Support Associate
hace 2 días
Santa Ana, Costa Rica Convera A tiempo completo**Job Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...
-
Customer Support Associate
hace 20 horas
Santa Ana, Costa Rica Convera A tiempo completo**Job Summary**: - The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. - This role supports and encourages Clients in using online digital tools and identifies opportunities for...
-
Customer Service Nz
hace 8 meses
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate** The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Customer satisfaction and retention. **You will be responsible for**: **Request Handling - Pre & post-transaction queries** - Resolve multi-channel...
-
Customer Support Associate
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate/Collector** **You will be responsible for**: **Outstanding Invoices -50% of the time** - Daily monitoring of outstanding invoices. - Thorough investigation before contacting the customer. - Intellimatch / Sales Force updated with contact made and conversation around outstanding's. - Daily reporting to the GTM team and Operations...
-
Customer Support Associate
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate (French and English speaking)** ***JOB REQUIREMENTS**: - 1 years' experience in a busy team in a client-facing function within the financial services sector. - A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture. - Ability to lead by...
-
Business Support Associate
hace 7 meses
Santa Ana, Costa Rica Western Union A tiempo completo**Business Support Associate - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as an Business Support Associate. **Western Union powers your pursuit.** **Role Responsibilities** -...
-
Customer Service Admin Support A4
hace 2 semanas
Santa Ana, Costa Rica Oracle A tiempo completoCustomer Service Admin Support A4-2300010S **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...
-
Customer Service-sales Support-bilingual
hace 2 días
Santa Ana, Costa Rica Ingram Micro A tiempo completo**Description** **Essential responsibilities for the role**: - Provide operational support to our sales team, vendor partners, and customers - Enter and process sales orders and renewals - Secure pricing, SKU set up, and inventory management - Review and verify the accuracy of requests and transactions, then complete accordingly - Maintain records...
-
Customer Support Associate
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completoResponsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. To provide a first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence. Demonstrate high levels of motivation and target focused, able to work under...
-
Customer Support Associate
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completoClient Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre **We are looking to someone to cover ANZ region**: 2:30pm - 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday. Duty/Responsibility Percentage of Time Request Handling - Pre & post-transaction queries - Resolve multi-channel Client...
-
Customer Support Associate
hace 8 meses
Santa Ana, Costa Rica Convera A tiempo completoClient Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre **We are looking to someone to cover NZ region**: 2:30pm - 11:00pm or 3:00-11:30pm Costa Rica Time, Sunday to Thursday. Duty/Responsibility Percentage of Time Request Handling - Pre & post-transaction queries - Resolve multi-channel Client...
-
Associate Dispatch Coordinator
hace 2 semanas
Santa Ana, Costa Rica Oracle A tiempo completoAssociate Dispatch Coordinator-22000G5U **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...
-
Associate Dispatch Coordinator
hace 1 semana
Santa Ana, Costa Rica Oracle A tiempo completoAssociate Dispatch Coordinator-2300007P **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...
-
Customer Support Associate
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completo**Responsibilities**: - Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. - To provide first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence. - Demonstrate high levels of motivation and target...
-
Customer Service Associate
hace 7 meses
Santa Ana, Costa Rica Convera A tiempo completoThe role of the **Associate - Client Services **is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the...
-
Associate, Settlement Operations
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Associate, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you? How about bringing your analytical skills to a global business that is committed to moving money for better? Join Western Union as Associate, Settlement Operations. **Motivated by our values: Purpose...