Senior DevOps Support Engineer

hace 2 semanas

San José, Costa Rica Wind River A tiempo completo

**Senior DevOps Support Engineer**

**ABOUT WIND RIVER**

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.

Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions — such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers — and in recent 5G milestones — including the world’s first successful 5G data session with Verizon and in building one of the largest Open RAN networks in the world with Vodafone.

The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where they lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.

**ABOUT THE OPPORTUNITY**

**Responsibilities**
- You will be responsible to manage, monitor and maintain tools like GitLab, Jenkins, MinIO, and many more.
- Develop and enhance the monitoring, alerting and reporting for the entire infrastructure
- Automate everything - upgrades; updates, patches and new deployments should be non-events
- Continuously document infrastructure and tools, as well as policies and best practices
- Prioritize and resolve support requests from engineering teams and provide second level support to customer facing teams for escalated incidents
- Provide 24/5 monitoring and on-call support, on a rotating basis; some shifts outside of core business hours may be required

**ABOUT YOU**

**Core Competencies & Demonstrated Success**
- Experience with Docker and Kubernetes
- Experience with cloud platforms such AWS and/or Azure
- Working knowledge of at least one Infrastructure as Code (IaC) framework and tooling such as Terraform (preferred), Ansible, Puppet or Chef
- 5+ years of experience with at least one of Python, JavaScript/NodeJS, Ruby, Java, C/C++
- Experience working with Agile methodologies
- Experience collaborating effectively across remote teams and time zones
- 5+ years working in one or more of these roles: software development, DevOps Support, or advanced (L2/L3) technical support
- Experience with GIT/GitLab, Jenkins, Jira, MinIO, Artifactory, code review tools
- Excellent communication skills, both written and verbal.
- BSCS or equivalent experience

**#LI-SV1**
**#LI-remote

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