Trip Leader, Costa Rica

hace 6 días

San José, Costa Rica MEDLIFE A tiempo completo

**About us**

MEDLIFE is a non-profit organization that partners with low-income communities in Latin America and Africa to improve their access to medicine, education, and community development projects. **Our mission** is to build a worldwide Movement empowering the poor in their fight for equal access to healthcare, education, and a safe home. **Our vision** is a world free from the constraints of poverty. MEDLIFE works with students from around the world in order to broaden their perspectives and better equip them to advocate for social justice.

**Our ideal Trip Leader**

We’re looking for a passionate advocate who has an immediate connection to our mission and vision. We need **storytellers **that can elevate the voice of community members in developing countries. We need **community organizers**, who will rally groups together to fight for our cause, make positive connections, and build relationships with ease. We need **problem solvers **that can turn challenges into growth opportunities. And if you genuinely want to make the world a better place, we need you.

**About the role**

We’re looking for a Trip Leader to be in charge of the wellbeing of the volunteers during their time in the destination and is key in the flow of our Operations.

**What will your day-to-day look like at MEDLIFE?**
- Managing groups of volunteers keeping them informed about the scheduled activities of the SLT.
- Ensure the wellbeing and safety of the group.
- Manage the logistics of the Mobile Clinics and Development Projects.
- Coordinate with providers for meals, transportation, and hotel rooms.
- Deliver educational content during Service Learning Trips.
- Offer and book optional activities for the groups.
- Provide reports to Operations during and after the Service Learning Trips.
- Accompany the group during meals and optional activities.
- Act as interpreter (English to Spanish and vice versa) throughout the trip
- Deal directly with the volunteers' issues and concerns.

**What will you bring?**
- 3+ years experience working with groups (in tourism or education or volunteering).
- Degree in Tourism, Hospitality Management, Humanities or Social Sciences.
- Excellent proficiency in English. Our Service Learning Trips are delivered in English.
- Experience in group management as tour leader or guide, will work with volunteers and partners.
- Excellent customer service and problem solving, bringing solutions to any matter they may encounter during the tours. Putting the customer first and remaining calm during constantly evolving circumstances.
- Experience in handling logistics/operations of tours, events, or related.
- Experience providing written reports about incidents on tours.
- Proven ability to communicate effectively in a wide range of contexts.
- High levels of energy. As a representative of MEDLIFE, you must always be helpful, friendly, and a proactive leader. You must be available 24/7 during the tours.
- Awareness of and commitment to social justice, human rights, and sustainable development.
- Knowledge of the country’s history and current affairs, cultures, and systems (health, education, political)

Nice to have:

- Official Guide License
- First Aid Certificate
- CPR Certificate

**What do we offer you?**
- Competitive daily free commensurate with the role
- Flexibility
- Growth opportunities
- Commissions for activities sale

**Language**:

- Native Equivalent English (required)

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