Ams Rtr Head

**OVERALL ROLE PURPOSE**:

- To build and maintain a partnership with the assigned business partners, and develop and manage the team to deliver against agreed service level agreements. Manage and control the outsourced PtP and RtR activities ensuring end to end service and performance delivery in compliance with Accounting principles and Corporate Policies/Global Operating Model. Responsible of the Accounting Function for Express or DGF clients in each country.

**PRIMARY JOB RESPONSIBILITIES**:

- Executes strategy and objectives with a Great Place To Work Approach
- Participation in regional boards, project teams, etc..
- Manages operations effectively and ensure that objectives are met within departmental AOP and budget.
- Identifies and execute process improvements and service enhancements.
- Optimizes organizational design of department from process perspective.
- Insure that the company has the correct sets of local practices to keep it competitive.
- Creates and optimizes a professional, service driven and attractive working environment.

**SPECIFIC CUSTOMER COMPENTENCES**
- To guarantee timely and effective execution of internal control framework
- To actively manage cross functional dependencies
- To exercise good management judgment in the execution of job responsibilities (i.e. cost center management)
- Maintains effective relationships with customers
- Develops and delivers high quality/innovative products, services or solutions
- Focuses on customer needs and gains their commitment
- Gains management/colleague support to meet customer needs

**SPECIFIC PEOPLE MANAGEMENT COMPETENCES**
- Champions the continuous development of people, using all relevant tools, and ensure succession planning in line with strategy and in close collaboration with peer managers for cross-departmental view.
- Ensure the development of resources over time and with the right skill set, to deliver agreed service levels and cost effectiveness.
- Ensure a stable team of motivated people

**RELATIONSHIP**
- Develop and maintain an excellent relationship with all relevant stakeholders: Internal stakeholders.
- Local business partners/Country Finance, DHL sr management, local and corporate Controlling, Corporate Treasury, internal auditors, BPO, regional finance teams, other parties/towers within the DPDHL Group.
- External stakeholders: outsourcing parties, banks, external auditors.

**PROCESSES**
- ACCOUNTING PROCESS
- Ensure the monthly accounting and reporting actvities are executed in line with DP DHL guidelines, the Global/Regional Express Operating model, IAS/IFRS principles and local GAAP.
- Develop and execute the entity strategy and annual operating plan in conjunction with Senior Management, Superiors and other Service Lines.
- Develop, agree and maintain the annual Service Level Agreements and ensure these are executed.
- Develop and maintain an excellent relationship with the country representatives and other relevant business partners.
- Act as the main point of escalation for business partners for both local and outsourced activities.
- Manage the contacts with internal and external service providers on behalf of the country or cluster
- Develop the budget for the own department in line with the instructions and guidelines and provide regular forecast updates.
- COMPLIANCE / AUDIT
- Ensure that all controls are implemented, evidences gathered and timely reviewed as per the Internal Control Framework and CRISP.
- Ensure audit and internal compliance to CRISP and ICF by working closely together with Operations and other relevant teams, such as QA team or Finance & Control.
- Ensure the team works and adheres to agreed procedures, ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department
- IMPROVEMENT INITIATIVES
- Conduct service performance reviews with business partners and strive to achieve all stipulated KPI's in the SLA.
- Active participation in regional and global initiatives in order to optimize the accounting process in terms of business partner satisfaction, KPI's and process optimization
- Identify opportunities to improve service delivery, quality, efficiency and cost and involve outsourced party when required. Implement these opportunities in agreement/alignment with Global Process Owners and/or other stakeholders such as BPO.
- Optimize organizational design from process perspective.

**JOB CONDITIONS**:
According to the position’s requirements, relocation into other DHL local or international subsidiaries may take place.

THE JOB DESCRIPTION ABOVE IS NOT ALL ENCOMPASSING. DHL RESERVES THE RIGHT TO CHANGE OR MODIFY THIS JOB DESCRIPTION WITHOUT PRIOR NOTICE. NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

**REQUIRED BUSINESS SKILLS AND QUALIFICATIONS**:
**Education**: Should have a Bachelors degree in Human Resources or related field. MBA desirable

**Experience**:8 years of experience in an international ac