Support Escalation Engineer

hace 7 días

San José, Costa Rica Microsoft A tiempo completo

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Support Escalation Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Response and Resolution**
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

**Readiness**
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

**Product/Process Improvement**
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

**Other**
- Embody our culture and values

**Qualifications**:
**Required/Minimum Qualifications**
- 3+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- Experience with network tracing and analysis, storage networking (RDMA, DCB and PFC, TOR switch) or clustering.
- Fluency to read, write and speak English.

**Additional or Preferred Qualifications**
- Experience with any of the following:

- Network Virtualisation (Hyper-V, SDN)
- Azure Portal User Experience
- Remote Desktop Services configuration and management
- Resilient Storage technology (clustering, storage spaces)
- Server management tools
- Hyper-V management and VM deployment
- Application installation and management
- Windows backup and VSS
- PowerShell scripting
- Public Key Infrastructure (PKI) deployment, management
- Group Policy management
- Troubleshooting hangs and crashes in Windows
- Troubleshooting performance issues using PerfMon and other tools

  • Support Escalation Engineer

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Senior Escalation Engineer

    hace 4 días

    San Francisco, Costa Rica Cloud Software Group A tiempo completo

    **Senior Escalation Engineer Virtualization**: Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job...

  • Escalation Engineer

    hace 3 semanas

    San José, Costa Rica Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Senior Escalation Engineer

    hace 1 mes

    San Francisco, Costa Rica Cloud Software Group A tiempo completo

    Senior Escalation Engineer Virtualization Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job...

  • Senior Escalation Engineer

    hace 4 semanas

    San Francisco, Costa Rica Cloud Software Group A tiempo completo

    Senior Escalation Engineer Virtualization Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job...

  • Sr Escalation Engineer

    hace 2 semanas

    San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

  • Senior Escalation Engineer Mobility

    hace 3 semanas

    San José, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with...

  • Technical Support Escalation Engineer

    hace 3 semanas

    San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Senior Escalation Engineer Virtualization

    hace 3 semanas

    San Francisco, Costa Rica Cloud Software Group A tiempo completo

    **Senior Escalation Engineer Virtualization** Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around? If you answered yes to these questions, we may have the job for...

  • Senior Escalation Engineer Mobility

    hace 2 semanas

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with youPosition...

  • Sr Escalation Engineer

    hace 2 semanas

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

  • Sr Escalation Engineer

    hace 2 semanas

    San Francisco, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software Group Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

  • Senior Escalation Engineer Mobility

    hace 3 semanas

    San Francisco, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with...

  • Support Engineer Manager, Veeqo

    hace 2 meses

    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) - 3+ years of experience as Front-line Manager/Lead/Supervisor leading a team of at least 10 employees. - Work experience...

  • Support Engineer Manager, Veeqo

    hace 15 horas

    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) - 3+ years of experience as Front-line Manager/Lead/Supervisor leading a team of at least 10 employees. - Work experience...

  • Senior Escalation Engineer Mobility

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with youPosition...

  • Support Engineer Manager, Veeqo

    hace 2 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) 3+ years of experience as Frontline Manager/Lead/Supervisor leading a team of at least 10 employees. Work experience in...

  • Developer Support Engineer

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    Objective:Hard skills: Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must). Work experience directly with customers debugging code. (must) Demonstrated ability to troubleshoot and triage complex, coderelated technical issues (must). Bachelor of Science degree in a Computer Science, Engineering, or related technical...

  • Pws Customer Support Engineer

    hace 4 semanas

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...

  • Escalation Manager

    hace 2 semanas

    San José, Costa Rica Splunk A tiempo completo

    A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving...