Problem Manager

hace 2 semanas


San José, Costa Rica Equifax A tiempo completo

Do you like solving problems? Do you love the thrill of good investigation? If so, keep reading_
- Problem managers identify and manage problems using preventative methods and identifying underlying causes to help prevent future incidents. Using a structured workflow for diagnosing root causes and fixing problems, they help eliminate recurring incidents and minimize the impact to our customers, helping them live their financial best._

**What you’ll do**:

- Manage and oversee the research and analysis efforts post incidents that impact Equifax systems and services.
- Manage documenting permanent long term solutions in a timely fashion.
- Collaborate with business partners, global incident managers, and global change managers to ensure consistent and effective problem management.
- Participate in postmortems, problem management and operational issue meetings with a focus on recent major incidents, Root Cause Analysis (RCA), incident trending, and drive to identify root cause including well defined corrective/preventative action plans.
- Act as a point of escalation where resolution ownership is disputed. Ensure customer business interests are maintained above those of any specific service.
- Provide technical and process guidance support for incident response teams in the problem management space.
- Deliver the necessary tools and organizational structure to ensure the highest level of service management process execution and ongoing process excellence.
- Report in key problem metrics to stakeholders on a regular cadence
- Schedule from M-F from 10:00 am - 7:00 pm

**What experience you need**:

- **English proficiency B2+ or above (Preferably C1)**
- Bachelor's degree, and/or have equivalent experience
- 3 years of experience in ITIL process and problem management, creating process design, managing process policies and procedures, measuring team process activities; and continuously improving team adherence to process, all while adhering to industry best practices
- 3 years experience **strong research, problem solving, critical thinking, analytic, and time management skills**
- 2+ years experience with common **ITSM Tool Suites (ServiceNow preferably Problem module) and guiding principles**

**What could set you apart**:

- **Any Cloud Certification either in GCP, AWS or Azure**
- You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders, and navigate a wide range of internal and external environments
- Experience working independently without direct supervision
- Previously employed in a regulated industry (financial)
- Google Cloud Platform (GCP) Cloud Certified

LI-DU1
LI-Hybrid


  • Project Manager

    hace 1 día


    San José, Costa Rica GBM A tiempo completo

    **Sobre nosotros** GBM es la empresa líder en servicios de TI en Centroamérica y Caribe, experta en tecnologías de información. Provee todos los componentes para soluciones tecnológicas empresarial con infraestructura, software, consultoría y servicios especializados. GBM es una empresa regional con presencia en Guatemala, Honduras, Belice, El...

  • Field Project Manager

    hace 1 día


    San José, Costa Rica Johnson Controls A tiempo completo

    **Job Details** **_Resumen: _**El Project Field Manager es el recurso del proyecto que gestiona el trabajo realizado por los contratistas y los FST en el campo para proyectos de instalación de NA de tamaño mediano a grande para soluciones sensormatic. Esta posición se asignará a proyectos en múltiples clientes y soluciones para administrar, controlar e...

  • Project Manager Lead

    hace 6 días


    San José, Costa Rica Quarzo Tecnologia A tiempo completo

    **THE COMPANY** Quarzo is a technology company based in San Jose, Costa Rica that specializes in providing software solutions for Solidarity Associations, Savings Funds, Mutual Funds, and Cooperatives in Central America. Founded in 1995, Quarzo Technologies’ software is a robust and integrated solution, with more than 55 modules focused on automating and...

  • Project Manager

    Encontrado en: Whatjobs CR C2 - hace 3 días


    San José, Costa Rica EXPERTLINK COSTA RICA A tiempo completo

    Estamos en la búsqueda de talento para la vacante de Project Manager para sumarse a nuestro equipo y desarrollar la estrategia correcta para nuestro cliente. Si te gustan los desafíos y te destacas por tu pasión por servir, esta es tu oportunidad. Este candidato se encargará de atraer, supervisar y guiar al equipo en la metodología de trabajo. Buscamos...

  • Project Manager

    Encontrado en: Whatjobs CR C2 - hace 5 días


    San José, Costa Rica EXPERTLINK COSTA RICA A tiempo completo

    Estamos en la búsqueda de talento para la vacante de Project Manager para sumarse a nuestro equipo y desarrollar la estrategia correcta para nuestro cliente. Si te gustan los desafíos y te destacas por tu pasión por servir, esta es tu oportunidad. Este candidato se encargará de atraer, supervisar y guiar al equipo en la metodología de trabajo. Buscamos...

  • Project Manager

    hace 2 días


    San José, Costa Rica SolutionStream LLC. A tiempo completo

    **Project Manager** Kahoa is seeking a proactive Agile Project Manager to manage client projects from concept to launch. Kahoa provides end-to-end software development, design & strategy services that allow our clients to navigate a world where software and the internet have become the central and driving force for culture and commerce. We are looking for...

  • Field Manager

    Encontrado en: Talent CR S2 - hace 2 semanas


    San José, Costa Rica Snaphunt A tiempo completo

    The OfferOpportunity within a company with a solid track record of performanceWork alongside & learn from best in class talentOpportunity to make a positive impactThe JobYour responsibilities will include:Working closely with international clients providing in-country support, project organization, class scheduling, housing, travel, and responding to any...

  • Field Manager

    Encontrado en: Talent CR S2 - hace 3 semanas


    San José, Costa Rica Maximo Nivel A tiempo completo

    Founded in 2003, Maximo Nivel is a leading organization in study abroad and educational travel. We are an internationally accredited organization with 4 locally based institutes in 3 of the most beautiful countries in the world—Costa Rica, Guatemala. and Peru. At Maximo Nivel, we strive to set ourselves apart and provide the best education and travel...


  • San José, Costa Rica HIAS Inc A tiempo completo

    **Finance and Operations Manager**: HIAS seeks **a Finance and Operations Manager** to oversee the day-to-day effective and efficient management of all financial and budgeting activities and operations of the **HIAS’ Costa Rica office**. The Finance and Administrative Manager will oversee all administrative, finance, accounting, and budget functions. The...

  • Business Development Manager

    Encontrado en: Talent CR S2 - hace 5 días


    San José, Costa Rica Sagan A tiempo completo

    Job Title: Business Development ManagerLocation: Remote (Full-time)About Us:Our company is committed to driving growth and fostering success for both our business and our clients. We provide comprehensive solutions in HR and safety services, and we are dedicated to delivering exceptional value to our clients.Role Overview:We are seeking a motivated and...

  • Google Tag Manager Expert

    Encontrado en: Talent CR S2 - hace 1 semana


    San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San José, Costa Rica Smartsheet A tiempo completo

    As a **Manager, Solution Services**, you will build and oversee a team of Solution Implementation Managers and be responsible for the operational and financial aspects of packaged service delivery. In addition to managing regional business operations, you will have responsibility for the evolution of the Services Catalog in line with the updated product...

  • Content Manager

    hace 3 días


    San José, Costa Rica The Moorings A tiempo completo

    **Content Manager** **Summary** Travelopia operates across the globe including Europe, Australia, North America, and Canada, we’re passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world's largest provider of specialist and experiential...

  • Product Manager

    Encontrado en: Talent CR S2 - hace 2 semanas


    San José, Costa Rica move2usajobs.com Inc A tiempo completo

    About the Role As a Product Manager, you will play a crucial role in driving the success of our products by guiding product strategy and collaborating with our CEO, CTO, and product and engineering leaders. With your expert guidance and ownership, our product development "squads" will operate efficiently while delivering features and maintaining momentum....

  • Product Manager

    Encontrado en: Talent CR S2 - hace 2 semanas


    San José, Costa Rica move2usajobs.com Inc A tiempo completo

    Job DescriptionAbout the Role As a Product Manager, you will play a crucial role in driving the success of our products by guiding product strategy and collaborating with our CEO, CTO, and product and engineering leaders. With your expert guidance and ownership, our product development "squads" will operate efficiently while delivering features and...

  • Bid Manager

    hace 4 días


    San José, Costa Rica TMF Group A tiempo completo

    **Job no**: 564236 **Work type**: Full time **Location**: Bogota, Colombia, Mexico City, Mexico, San Jose, Costa Rica **Categories**: Sales **Office Location**: Mexico City **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and...


  • San José, Costa Rica SentinelOne A tiempo completo

    **About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Design Manager

    hace 4 días


    San José, Costa Rica Gensler A tiempo completo

    Your Role Gensler Costa Rica is looking for a Design Manager with enough versatility to double as a Project Architect. As a Design Manager, you must coordinate with a team of architects and designers to deliver unparalleled architectural projects. Leverage your industry experience and technical acumen to drive client projects from concept through...


  • San José, Costa Rica Kimberly-Clark A tiempo completo

    **Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic,...

  • QA Lead/manager

    hace 2 días


    San José, Costa Rica Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next **QA Lead/Manager (**9054)** Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: Some of your essential day-to-day job duties and responsibilities will include: - Meeting with the software design team to...