Associate, Payments

**Associate Payments - Santa Ana, Costa Rica**

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements and supporting the digital transformation, including future state forecasting infrastructure build/roll-out? Are you looking for an opportunity to unleash your potential and explore new challenges and concepts? Join Western Union as a Associate, Payments.

**Western Union powers your pursuit.**

**Role Responsibilities**
- As an Associate, Payments, you’ll join the WU Digital Payments team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments.
- You’ll naturally be inclined to always think about how to implement new ideas, products, processes, and improvements.
- You’ll be comfortable constructing forecasts and making recommendations and strategic plans based on business data and market knowledge.
- You will analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
- You’ll make a difference by consulting users and leading cross-functional teams to address business issues.
- You will also answer inquiries and resolve problems and issues.
- You will assist customer facing organizations in resolution of Bank Enquiries with the support of functional teams and identify patterns in recurring issues based on cases.
- As part of your role, you will process offline tasks associated with loss management or payments assignments for Digital products at a global scale.
- You will support internal and external payment inquiries and when necessary, engage payment vendors.
- You will perform various administrative functions including reporting and maintaining account notes.
- You will ensure all requests are processed accurately and within Service Level Agreements.
- We will require you to demonstrate partnership with any other digital departments such as Payment Exceptions, Compliance, and any others to support customer enquiries or issues.

**Role Requirements**
- College or higher degree with 1 year of experience working in the financial sector.
- Online payments and banking experience preferred.
- Fluency in English with outstanding verbal, writing, and listening skills (B2+).
- Complete responses to bank inquiries and disputes by preparing comprehensive case reviews.
- Good teamwork spirit as you will be working with peers, stakeholders, and management to support personal and professional development of the team/employees.
- Ability to produce datasets and reports for analysis using PowerBI and Excel is a plus.
- MS Office proficiency.
- Excellent analytical, critical thinking and problem-solving skills with attention to details.
- Willingness to ask questions and ability to quickly grasp and master new concepts and requirements, related to product and process knowledge.
- Ability to work independently and take ownership of various parts of a project/initiative and follow through until resolution.
- Confidence in making instinctual and logical decisions with little or no supervision.
- Be self-motivated and results oriented.
- Customer experience mindset.
- Having an Agile approach and project management (Scrum, Green Belt, JIRA) and/or any other business intelligence tools (Looker, Snowflake, etc.) is a plus.
- Schedule Flexibility is a must.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

**Our hybrid work model**

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-t