Telesales Account Representative

hace 3 días

San José, Costa Rica Tech Data Corporation A tiempo completo

**Overview**:
**High attention to detail and quality standards.**

**Principal Responsibilities**:
Works hand to hand with US Samsung field reps to qualify and generate incremental business.
- Working from customer lists and/or database, point of contacts, channel, reseller and possibly end users. Makes outbound follow-up calls to existing customers to qualify leads and sell Samsung products and service contracts.
- Closes a medium volume of sales orders.
- Sales are medium complexity and the sales rep performs a consultative role for the customers.
- Emphasizes Samsung features and benefits of represented products/services.
- Provide accurate quotes, and ensure correct credit terms and vendor information is in database.
- Meets or exceeds all quotas and activity objectives in assigned territory.
- Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate and timely escalation, adjusting margins or providing discounts to close a sale.
- Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
- Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.
- Builds the customer/prospect database by profiling and capturing relevant customer and product information.
- Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
- Maintains most up-to-date knowledge on Samsung products and programs.
- Actively participates in assigned sales training, lectures, presentations and meetings.
- Makes daily outbound calls with high-value qualification.
- Performs other additional duties as assigned.

**Knowledge, Skills, and/or Abilities Required**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to build solid, effective working relationships with others.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to listen attentively and foster two-way dialogue.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
- Able to provide courteous, timely service when addressing questions and concerns.
- Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.

**Minimum Educational/Experience Requirements**:

- High school diploma/GED plus the established minimum requirements for the position.
- Language: 100% proficiency in English

**Additional Education/Previous Experience Recommendations**:

- College Degree in Business or Marketing preferred.
- Requires 2+ years of outbound telesales experience, technology experience preferred.
- Call center or telesales experience using consultative selling skills preferred.
- Demonstrate commitment to task in a highly competitive sales environment.
- Ability to overcome technical and business objections of prospective customers.
- Possess solid business sense and the ability to profile likely business and technology decision makers.
- Professional and polished communication skills both verbal and written.
- Possess strong organizational skills and the ability to excel in a fast-paced environment.

**Working Conditions**:

- Professional, office environment. Occasional non-standard work hours or overtime as business requires. Some travel required.

**Core Skills**:
Self starter, start and complete tasks with little input/direction, along with being able to proactively pull in needed resources.

High attention to detail and high quality standards.

Internal Resource Expert & Navigator

Relationship Builder & Manager

Sales Manager & Trainer

**Strategic Skills**
Strategic Planner & Project Mgr

Business Investment Advisor

Alliance & Solution Advisor

Business Model SME

**Operational Skills**
Channel Liaisons/ SPA process Expert

Product & Solution Expert

Deal Facilitator

**Cultural Competency Requirements**:

- Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

**Join our team to connect the world with the power of technology**:

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