Security Incident Responder Ii.

hace 3 semanas


San José, Costa Rica Akamai A tiempo completo

**Are you excited about detecting and mitigating the latest cyber attacks?**
**Would you enjoy supporting the world's leading brands in a fast-paced environment?**
**Join our world class Security Operations Command Center**

Our industry-leading Security Operations Command Center (SOCC) protects our customers 24/7 against the growing threat of cyber-attacks and cyber terrorism. Partnering with other technical services teams we detect and mitigate attacks and help customers manage their online presence. We are the world leader in Distributed Denial of Service mitigation.
**Respond to cyber attacks in real time**

You will provide first response to critical network and attack-related events for our customers. As the frontline defense, you will take ownership of the central alerting system, detecting and assessing the impact of attacks. In this fast-paced environment your exceptional support to customers throughout will impact the future of the customers business.

As a Security Operations Command Center Technician you will be responsible for:

- Being the first line availability for customer to respond to issues for their managed security services
- Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
- Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
- Following workflow procedures of an operations center in a large global environment
**Do what you love**

To be successful in this role you will:

- Have significant experience in a Customer Support role or similar
- Demonstrate an ability to analyse, prioritise and escalate customer security attacks and engage with appropriate internal stakeholders
- Have experience working in a team environment
**Work in a way that works for you**

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This role requires some aspects of the job to be performed in an Akamai office every week. We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.
**Working with us**

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.
**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.
**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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