Business Program Manager
hace 6 días
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
- Create learning and development plans based upon business needs that result in an increasingly skilled workforce
- List of functional and product skill areas that are gaps or deficiencies in the SBU related to solutions, technologies, products, offers, etc. that are relevant to the given SBU
- Prioritization of listed items as defined by senior leadership
- Plans to address prioritized skill area gaps to build needed learning and development resources (learning objectives, expected format, estimated cost and time to build and deliver)
- Partner with senior leadership to organize the collection of skill area gaps and inputs from the business to balance current and future business priorities.
- Critical indicators of success:
- Quarterly Development Plan: Each quarter use assessment results to determine if agreed upon business targets are being met. Develop follow up plan to support the re-assessment of workforce skills at the SBU leader-set attainment levels if necessary.
- Quarterly Target Assessment: Each quarter use assessment results to determine if new business KPIs and associated target skill attainment levels should be set. Land new assessment plan reflecting decision that new KPIs/attainment levels should be set.
- Partner with key stakeholders including SBU leaders/managers to ensure the execution of readiness plans for each quarter, ensuring roles can perform leader prioritized skills
- Measure impact and derive insights, including NSAT, pre/post skills gains, 90 day applied skills, and correlations to business KPIs and report back to SBU leadership and the Learning and Development lead to inform future strategy
**Qualifications**:
Required Qualifications
- 7+ years’ experience delivering large program, project and learning and development efforts, executing learning and development strategies and frameworks, defining learning and development/project/program plans and executing on those plans to deliver business results.
- Experience with training development including scoping, needs assessment, delivery and landing
- Proven experience managing diverse virtual teams without direct authority
- Strong communications skills, executive presence and experience presenting to leadership
- Skills in problem resolution, team building, negotiation, dealing with ambiguity, establishment of effective processes, tracking results and support systems.
Preferred Qualifications:
- 5+ years’ experience in a consulting or proactive customer support related role.
Travel is required on occasion in support of learning and development delivery internationally (approx. 5%), and more often for planning and support of delivery (approx. 10%).
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
-
Program Manager
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoBachelor's Degree- 3+ years' experience successfully managing and delivering large-scale programs/projects- Proven ability to effectively coordinate and influence across multiple stakeholder groups- Experience delivering initiatives from conception through execution- Strong verbal and written communication skills, able to distill complex information into...
-
Program Transformation Manager
hace 7 días
San José, San José, Costa Rica Akamai A tiempo completo**Business Transformation Opportunity**We are seeking a highly skilled Program Transformation Manager to join our Channel Sales Program Team. As a key member of this team, you will play a pivotal role in shaping business transformation programs that drive process improvement and operational efficiency.The Channel Sales Program Team enables the Akamai Sales...
-
Global Program Manager
hace 3 días
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoMphasis, a leading global technology company, is seeking an experienced Program Manager to join its team. The successful candidate will play a key role in the organization's global program and client management, with high-level visibility.About MphasisMphasis applies next-generation technology to help enterprises transform their businesses globally. Our...
-
Payroll Program Delivery Manager
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years as a Senior Project Manager working with different business/functional teams, should have implemented complex projects in the areas of product & platform transformation, project management, preferably in the financial sector. - Solid experience in conducting metrics review meetings with senior stakeholders and customers; exceptional communication...
-
Program Manager, Customer Experience Champion
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the Role: We are seeking a highly skilled Program Manager to join our team at Amazon Support Services Costa Rica Srl. As a Program Manager, you will play a key role in driving business outcomes and customer experience by leading high-impact programs and collaborating with cross-functional teams.
-
Program Manager
hace 9 horas
San José, Costa Rica Lrn Corporation A tiempo completo**About LRN**Do you want to use your Program Management expertise to help people around the world do the right thing?Join us at LRN to be a part of a global company where you can make an impact.LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm.More than 2,500 companies worldwide (including some of the world's most...
-
Digital Transformation Program Manager
hace 4 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoTransformative Opportunity at ServiceNowWe are seeking an exceptional Digital Transformation Program Manager to join our Strategy Realization Office (SRO) team. As a key member of our organization, you will play a pivotal role in planning and implementing complex, transformational programs that drive business growth and digital innovation.About the RoleIn...
-
Program Manager
hace 5 días
San José, Costa Rica Templet A tiempo completo**Overview** We are a boutique Marketing & Sales Enablement Agency focused on customers in the Information Technology & Telecommunications space. Our growing agency needs a motivated and experienced Program Manager to oversee client campaigns and programs. The role will require regular, proactive, and value-added communication with clients and internal team...
-
Program Delivery Manager
hace 2 días
San José, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ - The Program Delivery Manager is responsible for implementing and managing a diverse portfolio of programs and projects for the benefit of all...
-
Program Delivery Manager
hace 5 horas
San José, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._- The Program Delivery Manager is responsible for implementing and managing a diverse portfolio of programs and projects for the benefit of all...
-
Program Manager, Employee Lifecycle
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years experience in program or project management- Bachelor's degree or equivalent experience- Intermediate to advanced analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven environment,...
-
Program Manager
hace 9 horas
San José, Costa Rica Akamai A tiempo completo**Would you relish the opportunity to impact key business objectives?****Would the opportunity to influence product life-cycles excite you?****Join our growing, highly respected Security Business**Our Security, Strategy, Analytics and Operations team partners with Product Management and Engineering to own and drive the innovation of Security Products for our...
-
Program Manager
hace 8 horas
San José, Costa Rica Wind River A tiempo completo**ABOUT WIND RIVER**In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformation of our customers with a new generation of Mission Critical AI Systems in an AI-first world with the most exacting standards for safety, security, performance, and reliability.Success will be determined...
-
Program Manager, Employee Lifecycle
hace 8 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience defining program requirements and using data and metrics to determine improvements- 2+ years experience working cross functionally with tech and non-tech teams- Bachelor's degree in finance, business, human resources or equivalent experience- Demonstrated proficiency in ExcelJob summaryAmazon is seeking an innovative and customer-obsessed Program...
-
Global Learning Program Manager
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is experiencing dramatic growth, with Seller Support generating over 40% of Amazon revenues and driving increased product selection for customers. As a Global Learning Program Manager, you will play a crucial role in developing an effective training strategy to support the needs of our Seller Support Associates at our Costa Rica...
-
Senior Program Manager for Strategic Initiatives
hace 7 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking a highly experienced Senior Program Manager to lead our strategic initiatives. With a strong background in program or project management, you will be responsible for owning program strategy, end-to-end delivery, and communicating results to senior leadership.Key ResponsibilitiesDetermine and drive improvements using data and...
-
Engineering Program Manager
hace 4 días
San José, Costa Rica Wind River A tiempo completo**Engineering Program Manager** **ABOUT WIND RIVER** Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure...
-
Procurement Program Manager
hace 8 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelors/Masters (MBA) with 7-10 of post-qualification experience in Procurement Operations and/or Accounts Payable- Experience in P2P in large multi-national organizations is a must- Strong Stakeholder Relationship Management focus (both Internal / External).Strong interpersonal skills — including written and oral communication skills- Excellent...
-
Principal Program Manager, Tax Program Management
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's Degree- 7+ years of experience in program or project management- 7+ years of experience delivering cross functional projects- 7+ years of experience managing, analyzing and communicating results to senior management- 7+ years of experience working cross functionally with tech and non-tech teamsJob summaryAmazon is seeking a Principal Program...
-
Data Driven Program Manager
hace 19 horas
San Francisco, Heredia, Costa Rica Databricks A tiempo completoAbout DatabricksDatabricks is the data and AI company. More than 9,000 organizations worldwide rely on the Databricks Lakehouse Platform to unify their data, analytics and AI.Program Manager Job DescriptionWe are looking for a top tier program manager with a passion for process improvement and project management. As a program manager, you will focus on...